Returns
OJCommerce will gladly accept returns on most brands within 30 days of receiving your item(s). It is important to note that shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. Return shipping charges are paid by customer. Returns shipped COD will be refused & fees incurred by the customer. Return shipping labels are not provided.
If the returns department receives the item damaged or materially different than how the item(s) was originally shipped no refund will be issued.
Please note, custom or special request orders are not returnable.
Certain products cannot be returned because neither we, nor our suppliers, can accept the item as a return. This will be clearly marked on the product's sale page.
Non-returnable items:
- Assembled and/or modified items. Inspect all parts and confirm the condition of the parts are acceptable and that all parts are present in the shipment prior to assembly.
- Assembled or Partially Assembled Bicycles
- Assembled or Partially Assembled Furniture
- Large Furniture Pieces (Sofas, Loveseats)
- Large Appliances (Refrigerators, TVs)
- Hygienic Items
- Mattresses
- Opened bedding materials
- Opened, unsealed or otherwise tampered medical supplies
- Items that are out of their original packaging, shipping boxes, or cartons
- Custom made or special request items: leather couches, chairs, carpets and fabric changes
- Used items including carpets
- Certain Fan Memorabilia
- Clearance items
- Personalized items
- Items requiring Freight (LTL) shipment
• Musical Instruments mouth pieces, Harmonicas, Kazoos, products requiring mouth interaction are not returnable due to hygiene.
Note: we cannot accept returns after 30 days.
Procedure for Returning an Item or Order:
Contact our Customer Service Department via eBay Messages with your eBay Item Number & eBay Buyer ID and indicate the item(s) you wish to return and the reason for the return.
Additionally; here are instructions to expedite the return on your own:
Here's how:
1. Find the item under My eBay and select Purchase history
2. Locate the item and select Return this item from the More actions drop down menu
3. Select the reason to return this item and include a message
4. Click Start return
We will then:
- Initiate the return process
- Send you a confirmation email that your return request has initiated
- Send a follow up update in approximately 3 business days with
- An Return Authorization (RA) Number
- Return address
- Return instructions
- All other relevant information needed to complete your return.
Once you receive the RA email with Return Instructions:
- Wrap the item(s) carefully in its original condition and packaging, as all return products MUST be undamaged and in their original packaging.
- To properly assist you during the return process, please save the tracking info provided to you by your shipping carrier (UPS, FedEx, USPS) and email that information to us. This will better assist us in tracking any issues that might occur during transit.
Refunds:
The specified (less shipping and restocking fees) refund will be applied to your account once the return is processed in one of our warehouses. Please note, that the return process involves several stages, so please be patient in awaiting your refund. Generally following the date of arrival at our warehouse, this process is approximately 7 to 10 business days to receive the return, inspect, re-stock, issue credit to the original form of payment, and for credit/debit card payments - time for your banking institution to post the refund to your account (in certain instances additional stages are required).
If Your Order/Part/Carton cannot be located, is not delivered or is Lost:
In the unfortunate instance that your product cannot be located, is not delivered to your address, or is lost in transit please contact our customer service department and an investigation will be processed. Please allow up to 8 business days to complete the investigation. During the investigation your item may be located and delivery will be completed by the carrier. If the item is not located a replacement item or part will be issued following completion of the investigation by the carrier.
If Your Order Arrives Damaged or Missing Parts:
In the unfortunate instance that your product arrives damaged or missing parts (cartons), contact our Customer Service Department within 48 hours of receipt of the item for replacement parts or a full replacement. Damaged or Missing Parts orders receive replacement parts or full replacements with no additional cost to our customers. Requests for full or partial credits are not available.
In most cases, we may require you to take digital images (photos) of damages to the product and carton(s). As well as additional information to process your request such as part number, item codes, etc.
Please note that it is not recommended to refuse an order that has been shipped to you via UPS or FedEx due to extensive packaging damage. Often the packaging can take the brunt of the damage, and the product inside could still be in proper condition. When signing for the package, please indicate if your item is damaged or missing cartons by writing "Package Damaged" or "Missing Carton(s)" on any acceptance forms/tablets while the delivery drivers are still at your home.
- Please keep the damaged items along with original packaging as we may want it back to send the replacement.
- Until you have completed assembly and are satisfied with your purchase, please maintain all cartons & packaging in reusable condition.
- Before assembly of your order, further inspect the item and report any issues or missing parts immediately to our Customer Service Department.
In the case that we cannot replace the missing or damaged part(s), we will process a replacement or advise how to proceed with the existing item(s), and if a return is required a new order will be shipped upon arrival of the return to our warehouse. Please note that the original packaging should be used when returning an item. Additionally, if you do not accept replacement parts or a new item, you may return your product as a standard return following request of the Return Authorization and Instructions. It is important to note that shipping and handling costs will be deducted from your refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. All orders are subject to the 20% restocking fee which will also be deducted from your refund.
For orders shipped White Glove or Truck Freight:
When orders are shipped through either a white glove or freight service, it is the customer's responsibility to note any damages or problems at the time of delivery. If in fact your order arrives damaged through these shipping services, please write "Package Damaged" when you sign for the delivery. This is VERY important and without it OJCommerce may not be able to dispute your claim with the carrier or manufacturer.
If for some reason your order arrives significantly damaged, we recommend refusing delivery of the package and we will send you out a new order. Please notify us if you do refuse delivery due to a damaged order, so we can expect the returned item(s). If you are unsure of the damages extent, we suggest calling our Customer Service Department while the driver is still present. We will then assist you on determining how to proceed.
Note: It is important that the actual person who placed the order with OJCommerce inspect the product(s) upon delivery as well as sign the delivery document. In some cases, we may ask you to take digital images of damages.
Below are some things to keep in mind to ensure proper acceptance of your order:
• While the driver is present and delivering your order, inspect the package(s) thoroughly and note any issues or damages on the provided delivery documents.
• Before, during, and after assembly of your order, further inspect the item and report any issues to our Customer Service Department immediately.
• In the case that your order arrives assembled, note any issues or damages on the provided delivery documents. This should be done while the delivery drivers are still at your home. Also, do not discard the item's boxes, as they are needed to properly return your item. This information is outlined in our Return Policy.
Please contact our Customer Service Department, within 48 hours of delivery, if after accepting your order you have noticed any missing or damaged parts. We will ship replacement parts for your order at no additional charge.
Orders returned without delivery:
If an order is returned as undeliverable due to incorrect shipping address or non-availability of recipient to accept delivery (in cases where we require signature confirmation) or due to refusal to accept shipment, it shall be considered as a return and our standard Return Policy is applicable on such orders. In addition to the restocking fees, the actual Shipping & Handling charges for outbound and return shipping are chargeable to your account.
Cancellation Policy
You can cancel your order (Not including Freight [LTL] and Non-Returnable Items listed above) and obtain a refund at any time BEFORE we process the order to our warehouse. However, we do process orders very quickly and after it is processed unfortunately there is no way to cancel it.
You may contact our customer service team via phone at in order to determine if your order has entered the shipping process.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect or erroneous price or request return, donation or disposal of any invalid product received at the discretion of OJCommerce on a case by case basis. OJCommerce shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card or PayPal account has already been charged for the purchase and your order is canceled, a credit will be issued to your account on file in the amount of the incorrect price. Please allow an additional 3 to 5 business days for the credit to post to your account.