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Our warranty terms
The warranty covers the following:
- In the unlikely case your order arrives dead or extremely damaged we will gladly offer a refund or exchange if we have something similar.
- We will offer a refund or replacement if your order was lost by the shipping carrier.
- Refunds are handled on a case-by-case basis. Refunds will ONLY be considered if you provide photos immediately or within 2 hours of your plant's arrival.
The warranty does not cover the following:
- Minor damage to plants, e.g. Slightly root rot, some leaf drop, slight fungus.
- Some plants may have slightly yellow spots or edges due to the temperatures or sunlight. But the younger and newer leaves will be replaced soon.
- We cannot offer returns or replacements for stolen packages or packages that may have been delivered to the wrong address.
- Refunds, returns, or exchanges will not be offered if the buyer did not reach out to us within 2 hours of package delivery with photos of package condition on arrival (Please follow provided tracking and sign up for USPS updates by text or email so plant is not left out in the elements), or if damage is caused by unwrapping the plant by the customer.
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Please note before purchasing a live plant:
The plants will be shipped from overseas (Thailand), so their condition may not be the same as shown. This is because the leaves are partially cut off.
The plant, when in a dark package for several days, the leaves may fall or become damaged. But still, survive It will recover 2-4 weeks after planting. You should plant it as soon as you get it.