eufy Security Video Smart Lock E330, 3-in-1 Camera+Doorbell+Fingerprint Keyless Entry Door Lock, WiFi Door Lock,App Remote Control,2K HD,Doorbell Camera,No Monthly Fee

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FAQ

Where are the recorded videos stored?

Stored locally* in the 8GB eMMC.

*If you choose to use cloud-based features such as cloud storage or push notifications with thumbnail previews, videos or thumbnail previews will be sent to the cloud as needed to provide your selected features.


How to unlock Video Smart Lock E330 when the battery dies? Does the lock still work with a key if out of power?

You'll get a low-battery notification when the battery is under 10%. If the battery dies, you can power it up via the port on the exterior lock. Includes 2 manual keys, you can find the cylinder under a cover and open it to use a physical key.


What kind of door is Video Smart Lock E330 compatible with?

Any door with a wood or metal construction should be suitable Dimensions required: Crossbore diameter: 38 mm or 54 mm. Backset: 60 mm or 70 mm. A hole: 25.4 mm. Door thickness: 35 mm-55 mm. Location of handleset greater than 45 mm.


Is Video Smart Lock E330 compatible with Apple HomeKit, IFTTT, or Matter?

It's not compatible with these services yet. It's now compatible with HomeBase 3 - local storage expandable up to 16 TB*–all with no monthly fee. (Additional storage drives are not included.)



What's the difference between Video Smart Lock S330 and E330?​

The S330 comes with Chime, supports 128GB SD Card storage (card not included), and offers 10% longer battery life. It includes advanced detection for departure, loitering, and auto-locks when the door is securely closed.




  • All products will be checked carefully and packed in good condition before shipping.
  • Item will be shipped within 3 business day after the payment has been received. -- If you buy more than 3 items and your shipping address is in PUERTO RICO, Please kindly request the total invoice before making the payment or we may ask extra payment before sending your order. Because USPS charge more shipping fees for boxes to Puerto Rico.

Shipping Service Delivery Time Delivery Weight Range
First Class 3-7 Business Days <1lbs
Priority Mail 2-5 Business Days 1lbs<*<4lbs
Fedex Ground 3-7 Business Days >4lbs
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  • 30-day money-back guarantee for any reason.
    For 30 days after the date of purchase, return your undamaged eufy product and receive a full refund for ANY reason.
  • 12-24 months warranty for quality-related issues(see as description).
  • For purchases under warranty, we take care of all quality-related issues with a REPLACEMENT. Reminder: Be sure to use your product as directed.
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  • Traditional accessories market has been all about price. That is, cheaper, cheaper and even cheaper...
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  • Please notice that our guaranteed warranty is valid only for the products purchased through our authorized reseller. Any products sold by eufy could get our promised service:
    • 30-Day Money-Back Guarantee for Any Reason.
    • We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including return shipping costs.
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