If you have ordered the wrong item, the wrong size or no longer want an item, you will be liable for the return. We will NOT collect this or cover the cost of return.
You will need to notify our customer service team via messaging service within 7 days.
Please note we do NOT provide an exchange service, so items will have to be returned for a refund.
Please note refund amount will be subject to how we received goods back and we will deduct fees for any damaged item returned or any used items which have been returned.
We will not be able to accept a return and issue a refund if:
1) The item has been used
2) The product is missing parts which it originally shipped with
3) We have not been notified within 7 days from date you received delivery.
Further Details
Under the Trusted Goods Refund Policy, you have 14 days to return a product to us for a full refund, providing it is unused and in a sale-able condition
Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product.
All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund. Please note this policy does not affect your statutory rights relating to faulty or incorrectly described goods, or your right to cancel orders under the Distance Selling Regulations.