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1. Payment methods accepted: Paypal only. 2. Payment must be received within 7 business days of auction closing. 3. We ship to your Paypal address. Please make sure your address is correct before you pay. |
Shipping |
1. We ship your orders within 1-2 days after the payment cleared. E-packet only ships to United States、United Kingdom and Australia under 2Kg. DHL Global Mail ships to Europe only under 2Kg. EMS ships to the worldwild over 2Kg for frames and wheelsets. |
Packing |
Shipping damage used to be a problem in the world wide delivery, in order to solve this, we design a new box with strong inside structure. It will protect your wheels from violently throwing and pressure on the long trip. Inside the box, there is uniquely designed structure to fix the 2 wheels in position, so it can handle the strong shaking during the shipping. It may have some damage to the box during the shipping, but you will get complete and brand new wheels finally. |
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Return Policy |
1. We accept returns within 30days. 2. If the products you received has been defective,or the Item is incorrect due to seller's mistake, we will replace another new one of refund if stock out. 3. Return shipping is to be paid by the buyer. 4. 10% restocking fee will apply if open or used. |
Warranty&Feedback |
1. All items are 100% BRAND NEW, NEVER be used & NOT refurbished. 2. 2.One Year Warranty & Two Years Crash Replacement ICAN warranty their products, against manufacturing defects, for a period not to exceed two years, from the date of purchase. During that period, ICAN will replace or repair (when possible) the defective part. Every ICAN frame and component has a useful product life cycle. Each frame and wheelset will have a unique identification number and warranty card. Complete the provided card and warranty form, and send them to us. Failure to use the provided warranty card will void your warranty. Save your dated receipt for proof of purchase. What's Covered Your wheels are covered against manufacturing defects found within one year. In such cases, if the warranty item cannot be repaired at our expense, we'll replace the warranty item and pay shipping both ways.This warranty only applies to the original owner and is not transferable. To start a warranty claim please contact us. Situation Warranty Manufacturing Defects Within 1 year We will replace the faulty component and pay shipping both ways. After 1 Year Maintenance, upgrade, and repair service at minimal cost. What's Not Covered Normal Wear and Tear The following will void your warranty Misuse (Jumping, trick riding, etc.) Modification of wheels Tire pressure exceeding 140psi Improper assembly Installation of parts or accessories not originally intended for, or not compatible with the wheelsets sold. Use of brake pads not designed for carbon wheels This warranty does not cover Normal wear and tear (bearings, spokes, nipples, brake tracks, tires, inner tubes, pawls, freewheel bodies, seals, rim tape etc.) Products which have been incorrectly installed and/or adjusted. Issues brought about by neglect or poor maintenance. Surface finish and cosmetic treatments (anodizing, decals, etc.) Crash damage. All other bicycle components Consequential or incidental damages (where applicable) One-Year Free Warranty for the bike Parts All ICAN components, such as but not limited to the following: fork, seatpost, stem, handlebar, saddle, headset, and crankset. NOTE: All ICAN items are warrantied under normal use. All cracked or damaged products or photos must be sent to ICAN Factory to analyze. If the frame and/or wheelset are deemed to be damaged and/or cracked do due to excess abuse by the owner, then the warranty on those parts will be null and void. However, ICAN may offer a discount for the replacement parts. Returns In the event of a manufacturing defect, ICAN will cover the return shipping costs. However, if the defect is deemed to not be due to the manufacturing process, then the customer will be responsible for the return shipping costs. 1.ICAN make a careful test and check before every single item is shipping. In case of bad luck that you receive, ICAN items in broken or defective quality would like a return and refund or replacement. Please contact us within 3 working days and show us as much as possible proof, photos, videos etc. 2. Refund will be granted after we receive the returned items in original condition. 3. New items or Repaired items will be shipped to you as soon as we receive the items for replacement. 3. ![]() |
Criteria | Average rating |
Item as described | ![]() ![]() ![]() ![]() ![]() |
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Shipping and handling charges | ![]() ![]() ![]() ![]() ![]() |
We would appreciate that you leave us positive feedback with five star DSRS in the 4 categories. If you have any concern,please do not hesitate to contace us, and we will do our best to bring you a great buying experience on eBay. |
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FAQs |
1. What is your Payment ? For payment, we accept Paypal,if you do not have Paypal account,pls ask your friend to help you. 2. What about customs and duties? All orders are subject to normal import duty, taxes and customs clearance charges in the destination country. International shipping duties and taxes are the customer's responsibility; Customs policies vary widely from country to country; you should contact your local customs office for further information. Once your order has shipped, a Shipping Confirmation email is sent to you with the tracking website and the tracking number. You can use this tracking number to track your order via the carrier's tracking site. 4. What is the processing time and delivery time for my order? We Will Ship out the item within 36 hr with careful package after the processing time .and it takes about 3-10 days if the stock running out. the delivery time will be 7-15 days. 5. How will you package my goods ? Is it safe for them to reach me? We use new packing box which is much more stiff and secured. It will protect the carbon products from the possible violently throwing and pressure during the shipping progress. 6. Do the products come with manufacturer warranty ? Yes,we offer 2 year quality warranty for the frames&rims , 1year for the accessories from our company. |