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We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy. Non-quality Returns:
If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.If 30 days have passed since your purchase, we cannot offer a refund or exchange. ebay supports 30 days free returns and exchanges (for any reason), but we still need to deduct a portion of the RESTOCKING FEE , which will only be incurred when the return is refunded.
Quality or other factors related returns:
If there is any quality issue with the item, please feel free to contact us, we will exert great effort to cope with the issue according to the status of the item with partial refund, full refund, return for replacement.
This policy is consistent with the official OUPES website and may vary in some respects.
About OUPES Help Program
In the heat of a West Texas summer in 2021, Martin, the visionary CEO behind Oupes, found himself holding the results of a company-wide market research initiative. The study, meant to enhance the Oupes product line, inadvertently opened a window into the profound impact of their portable solar power stations on people's lives. One response, in particular, caught his eye: a family using an Oupes portable power station to keep their child's medical equipment running during frequent power outages.
Martin, deeply moved, knew that this was more than just feedback; it was a calling. He could have used this insight to simply improve product design, but he envisioned a greater opportunity — a chance to empower lives beyond the transactional customer-company relationship.
Our Impactful Contributions
Joe and Lydia Cook:
I came aware of your program while watching Pinballpreparedness@proton youtube channel. He demonstrated your product and was very impressed. He also mentioned your help program and at that time my wife was not on oxygen. She became extremely ill a short time later and requires oxygen 24/7. It was then that I realized if we have grid problems it would be fatal to her. Pinball has repeatedly expressed is opinion of your product and he says it definitely is well made and dependable. From the short time we have had the unit we are very impressed. We have already told most of our prepper friend of how impressed we are with it. A few of them took advantage of your sale . Thank you again.
