Thank you for supporting Woking & Sam Beare Hospice and Wellbeing Care
Very Good Preowned Condition
Be sure to add our Ebay page to your favourites list and have a look at our other
items for sale!
Please take the time to read our FAQs below for
additional information.
CONTACT US
Any issues or questions? Please contact us through the Ebay messaging system. We always aim to reply within one working day - Monday to Friday 9am to 5pm. We are not available outside these hours or on weekends and bank holidays.
We are happy to help if you need any
additional information, or would like to discuss postage/tracking or a return
or refund, and will try our very best to get any issues sorted out as soon as
possible, with the best possible outcome for our customers!
PAYMENTS |
We
request that payment is made within 5
working days. Paid
items must be collected within 1 month
of the payment date, please contact us if you will be unable to collect
within this time frame. We
reserve the right to cancel your purchase due to failure to pay or collect. |
BUY IT
NOW PRICE |
We do not accept buy it now offers for our Auction items, as this would be unfair to those
watching and bidding on the item. We will accept offers for our Fixed Price items, please contact us via the Ebay messaging system. |
COLLECTION |
Our collection address is our Knaphill Furniture Shop, 16-18 High Street, Knaphill, GU21 2PF. We are open 9:30am to 5pm Monday to Friday. We are available for Saturday collection with prior notice. Items listed as Collection only are too large, heavy or fragile for transit and cannot be posted by us, as we do not have the resources to package them. We
accept prepaid furniture couriers such as shiply for larger items but we will
be unable to wrap them, once the item has left us any damage that occurs will
be the buyer's responsibility. |
POSTAGE |
As we are a charity we always aim to cover all postage and packaging costs with our rates, we do not make any profit from this. Please let us know before paying if you would prefer a tracked service, our standard service is Royal Mail 2nd Class, which is not tracked. We use Royal Mail Tracked 48 for items valued over £25, and Special Delivery by 1pm for items valued over £100. Currently we have a maximum of 3 working days dispatch time. Most of our orders take 3-5 working days to be delivered; this may be slightly delayed during busy periods. We use UPS Next Day delivery for selected items that exceed royal mail size and weight restrictions. This service is tracked and takes 1-2 working days. Unfortunately, we do not currently offer international postage. |
COMBINED
POSTAGE |
We are happy to combine orders when possible, please let us know if you are bidding on multiple items as we are happy to wait to dispatch them all together. For
fixed price items, adding them all to your basket should automatically
combine and reduce postage. For auctions
please contact us before paying and we can send a revised invoice to combine
your order. |
RETURNS |
We
offer a 30 day return policy if you change your mind, alongside the Ebay
Money Back Guarantee if the item is damaged or faulty. If you
have any issues with the item you have purchased, please contact us before
opening a case or leaving feedback. We will work hard to resolve any issues
as soon as possible, with the best possible outcome for our customers. |
EXTRA
PHOTOS |
For
most items we can provide extra images at a request, however for more
delicate items that are pre-packed, or larger items not on location we may
not be able to. |
DONATIONS |
Click to be directed to our Ebay for Charity page. |
DISCLAIMER |
Please note that as we are a charity all items listed are donated to us in a pre-owned condition, unless stated otherwise. We endeavour to make sure they are thoroughly checked before being listed accurately and honestly. Please look through all images included which will also show the condition of the item. Our staff and volunteers are not experts but we try our best to give the most accurate descriptions from our own research. We are happy to hear from collectors or experts if you have any extra information about an item listed. All
electrical goods sold are PAT tested; this means that they are electrically
safe. All electrical items have been tested and formatted, unless stated
otherwise. Items listed as Untested, Faulty or Spares and repairs have
not been tested or checked by our staff. |