Handling |
Before starting to process your order, we always wait 24 hours in case you’d like to change something to it – a component to your custom sword, add or remove a product, shipping address, etc. For most swords parts excepts scabbards and bare blades, handling before shipment takes from 4 to 7 business days. | ||
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Shipping |
FREE Economy Shipping
* The 27 countries supporting ePacket shipping are: Australia, Austria, Belgium, Brazil, Canada, Croatia, Estonia, Finland, France, Germany, Hong Kong, Hungary, Italy, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States. * The 16 other countries where we send parts and accessories by China Post Airmail shipping are: The Argentina, Belarus, Bulgaria, Cayman Islands, Czech Republic, Greenland Island, Iceland, Ivory Coast, Macau, Morocco, Panama, Papua New Guinea, Philippines, Slovakia, Slovenia, Taiwan | ||
Returns and Refunds |
We accept returns up to 30 days after the reception of your package If there’s any problem at all with your products, we will make it right. These are our terms for the returns: If any product has fabrication defects or has other unpardonable problems, we offer you a refund or replacement upon a proof with a picture. If it’s a mistake on our end, and your product is damaged or has defects, we pay the return shipping. If you simply don’t like it and want to return it, you pay the shipping. Another small way of highlighting our superior customer service. |