Device Grading System:

At PhoneXperts, we believe in transparency and ensuring that our customers have a clear understanding of the condition of the phones they are purchasing. To achieve this, we've implemented a comprehensive grading system that classifies our phones into different categories based on their condition.

New: Phones categorized as "New" are in pristine condition, free from any scratches or blemishes. These devices have never been used and come in their original packaging, providing you with a brand-new, out-of-the-box experience.

Grade A: Phones classified as "Grade A" exhibit minimal signs of wear, if any. These devices may have very, very small scratches, possibly around the charging port. Overall, they are in excellent condition, offering a near-new appearance.

Grade B: "Grade B" phones may show slightly more wear than Grade A devices. They typically have 1-2 scratches, and there may be small scratches around the charging port. Despite these minor blemishes, Grade B phones are fully functional and offer a great balance between affordability and condition.

Grade C: For those seeking budget-friendly options, our "Grade C" phones are a reliable choice. These devices may have multiple scratches around the phone but remain fully operational. Grade C phones are perfect for users who prioritize functionality over cosmetic appearance.

Faulty: This device is not fully functional and may have specific issues. Sold 'as-is,' no returns accepted. Recommended for buyers comfortable with repairs or parts salvaging. Feel free to contact us for more details. Your satisfaction is important to us, and we want to ensure you have all the information needed for an informed decision.

Our Commitment: Regardless of the grade you choose, you can trust that all our phones are tested to ensure they meet our quality standards. We are committed to providing accurate and honest information about the condition of each device, allowing you to make an informed decision based on your preferences and budget.

Note: The presence of small scratches around the charging port is a common characteristic in our grading system and is mentioned to provide a comprehensive view of the phone's condition.

Should you have any questions about our phone grading system or need assistance in selecting the right device for your needs, our customer service team is ready to help. Thank you for choosing PhoneXperts

Standard Shipping: Your order will be dispatched within one business day using the reliable Royal Mail service, ensuring a prompt and secure delivery. With our standard shipping, you can typically expect to receive your package within 1-3 working days. Rest assured, all packages sent through our standard shipping are fully tracked, allowing you to monitor your order's journey every step of the way.

Upgrade Option: Royal Mail Special Delivery Guaranteed by 1pm (£8.95): For those who prefer an expedited delivery or have a specific deadline in mind, we offer the option to upgrade to Royal Mail Special Delivery Guaranteed by 1pm for an additional £8.95. This premium service ensures that your package will be delivered the next business day by 1pm, providing you with peace of mind and added convenience.

Package Tracking: No matter which shipping option you choose, all our packages come with tracking information. This allows you to stay informed about the status and location of your order in real-time. Simply use the provided tracking number to follow your package's journey from our warehouse to your doorstep.

At PhoneXperts, we understand that sometimes things may not go as planned, and we want to ensure that you have a hassle-free experience. That's why we offer a straightforward and customer-friendly return policy.

14-Day Return Period: If for any reason you are not completely satisfied with your purchase, you have a 14-day window to initiate a return. Whether you've changed your mind or received a product that doesn't meet your expectations, we're here to make the return process as smooth as possible.

How to Initiate a Return:

1. Contact our dedicated customer service team within the 14-day return period.

2. Provide your order number and a brief explanation of the reason for the return.

3. Follow the instructions provided by our team to complete the return process.

Our Commitment to You:

At PhoneXperts, we value you as a customer, and your satisfaction is our top priority. Here's how we demonstrate our commitment to providing you with an exceptional experience:

At PhoneXperts, we stand by the quality and durability of our products. We are pleased to offer a comprehensive 90-day warranty to provide you with peace of mind and assurance in your purchase.

What Does the Warranty Cover?

Our warranty covers any defects in materials or workmanship that may arise during the first 90 days after your purchase. This includes issues that affect the functionality or performance of the product.

How to Claim Warranty Service:

If you encounter any problems with your product within the warranty period, please follow these simple steps:

1. Contact our customer service team with your order number and a detailed description of the issue.

2. Our team will guide you through the necessary steps to assess the problem and determine the appropriate course of action.

Exclusions from Warranty Coverage:

1. Accidental drops or impacts

2. Misuse or improper care

3. Unauthorized modifications or repairs