Discounts or Offers

For any offer you MUST order the correct amount ITEMS to qualify and add them to your basket. Then at checkout, the price of each item will then be automatically discounted down so that the total price you pay is correct to the current offer (this is done by eBay not us). If you do not add the qualifying amount to your basket then the purchase WILL NOT be recognised as part of the offer and you will only receive the item(s) that have been ordered. We are unable correct orders that do not qualify for the offer after purchase. All special orders are excluded from current discounts or offers

GENERAL INFORMATION

All our items are made to order for each purchase made.

Feedback 

Before you leave your feedback, if you had any problem please let us know. We aim to resolve any issue as quickly as possible.

Feedback will be reciprocated, leave positive feedback and we will do the same.

If personalised we do not accept returns on personalized items

POSTAGE

Most Orders Received Before 10.00am GMT Will Usually Be Posted the Same Day, Monday to Friday where possible, excluding Saturday`s, Sunday`s and Bank Holiday`s

Please expect your item(s) to take around 5 days from date of dispatch ( UK Mainland Only) for all others please allow up to 28 days from date of dispatch (International post, Channel Islands, Isle of Man, Outer Hebrides, etc).

We only post to the registered address shown on the PayPal account it is not possible to change after purchase this due to the eBay terms and conditions and is your responsibility for this information to be correct.

Our mail is returned to us if un-delivered.

If your order is returned to us you will be required to pay for a tracked and signed for delivery service before any item is re-posted.

International Buyers Please Note:

We are not responsible for any custom duty or import tax.

These charges are the buyer’s responsibility.

The Small Print

Returns Policy

If it is necessary to return goods to us, we try to make this as straight forward as possible.

Our Mistake

If we may make an error with your order, we will send out the correct item out to you with no additional carriage charge and arrange collection of the in correctly sent item

Your Mistake / Changed Your Mind

If you wish to return products that have no fault with them, then we reserve the right to charge a minimum restocking fee of 75 pence per item up to a maximum £5.00 subject to compliance with EU distance selling regulations for consumer purchases. The restocking fee is due to the administration costs and eBay / PayPal surcharges that are incurred in processing the order. You are responsible for returning the items to us in perfect condition at your expense. Please ensure you pack the items properly as if any item is damaged it will not be accepted for return. Carriage charges cannot be refunded once the order has been despatched. Special orders are exempt as they are made the customer specification thus making them personal. Personalised items are also exempt and cannot be returned

Picking Errors/Damaged Goods

If your order is damaged or missing any items please contact us within 48 hours of delivery. Also, please advise us if there was any damage to the parcel packaging. We require photos of all damaged goods showing the damage and packaging without this no claim will be processed. Where applicable we will replace any missing items. If we are not notified within 7 days from date of dispatch of a picking error/damage we cannot replace missing or damaged items.

LOST IN POST

If an item goes missing, we are obliged by Royal Mail to wait the following lengths of time before pursuing a claim;

UK deliveries, First and Second class – 15 working days (from date of dispatch this does not include Sundays or Bank Holiday’s),

Air Mail – 28 working days (from date of dispatch this does not include Sundays or Bank Holiday’s)