HAVING TROUBLE?
Please note that all items are tested and working before listing. Please make sure that your message includes as much detailed information as possible to assist our team in addressing your concerns. If possible, include photos or video to assist in understanding the problem.
COMPATIBILITY
We are not staffed to research/report compatibility concerns. Please understand that it is the buyer's responsibility to confirm compatibility prior ordering.
OFFER
We do not typically take offers on our items. In the rare instance that we receive an offer, we will review it and will only respond to offers that will be accepted. If you don't hear back, your offer is not acceptable. Please do not submit an offer or multiple offers on the hope one may get accepted.
INTERNATIONAL ORDERS
Any taxes, tarrifs, or import fees are the responsibility of the buyer. We offer DHL Express shipping for our international orders upon request for an additional charge. Please contact us to make arrangements if you are interested in this service. We only pay for delivery of packages. Any orders that are found to be undeliverable for any reason, will not be returned to us as we do not pay for return service on any shipments.
SHIPPING
We reserve the right to use the shipping carrier of our choice when free shipping is chosen by the buyer. Generally this will be DHL eCommerce, but could also be USPS or UPS. If the buyer chooses a shipping option that is a paid option, we will use a carrier that meets the transit time and cost constraints that meet or exceed the option selected.
SHIPPING TIME
We ship all items no later than the first business day after payment is received. Orders placed after 12pm ET (9am PT) on Friday or the day before a holiday will be shipped the next business day. No orders will be shipped on weekends.
SHIPPING ADDRESS
It is eBay's policy that sellers ship to the address on the order.
RETURNS
If we are unable to resolve an issue you are having, please open a return request using eBay's return request system. If a replacement is available, it will be offered through the return system.