Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
Futon Mattress Fabric: The Cover is high-quality polyester, the inner filling is polyester and memory foam. A layer of additional padding sewn on top of a mattress to make it soft and improve circulation by reducing pressure points. Reinforced Support: The futon mattress adopts double layer tape edge runs along the edges of the mattress surface, protecting against edge break-down. High side edge reinforces the support along the outer edges of the mattress Square Shape Quilting: The mattress is sewn into a square shape with fine stitches. There are four layers: cover + quilting + memory foam + quilting + cover, which adapt to the human body structure curve and relieve physical fatigue. The quilted mattress is suitable for bedroom, floor, guest room, tent, teepee Multi-functional Mattress: The mattress pad could be used as bedroom futon mattress, floor mattress, carpet, tatami pad, also could be guest bed or tent mattress. It is a good accompany for your family, just enjoy your life with MAXYOYO Futon Mattress Important Tip: Due to compressed package, there may be a lump in the middle of the mattress, please don't worry, it will disappears after the mattress is laid flat on the floor for a few days. Periodically turning over and rotating a mattress to prevent body impressions. Dry the floor mattress frequently in the sun to keep it fluffy
Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
Futon Mattress Fabric: The Cover is high-quality polyester, the inner filling is polyester and memory foam. A layer of additional padding sewn on top of a mattress to make it soft and improve circulation by reducing pressure points. Reinforced Support: The futon mattress adopts double layer tape edge runs along the edges of the mattress surface, protecting against edge break-down. High side edge reinforces the support along the outer edges of the mattress Square Shape Quilting: The mattress is sewn into a square shape with fine stitches. There are four layers: cover + quilting + memory foam + quilting + cover, which adapt to the human body structure curve and relieve physical fatigue. The quilted mattress is suitable for bedroom, floor, guest room, tent, teepee Multi-functional Mattress: The mattress pad could be used as bedroom futon mattress, floor mattress, carpet, tatami pad, also could be guest bed or tent mattress. It is a good accompany for your family, just enjoy your life with MAXYOYO Futon Mattress Important Tip: Due to compressed package, there may be a lump in the middle of the mattress, please don't worry, it will disappears after the mattress is laid flat on the floor for a few days. Periodically turning over and rotating a mattress to prevent body impressions. Dry the floor mattress frequently in the sun to keep it fluffy