Customer Service
Our goal is to provide 100% customer satisfaction.
Our business hours are listed below. If you are emailing or calling us outside of our normal business hours, we will respond back to you as quickly as possible or on the next business day.
Customer Service:
Mon. - Fri. 9:00AM - 5:30PM CST
Sat. 8:00AM - 11:00AM CST
Returns:
Mon. - Fri. 8:00AM - 4:30PM CST
Sat. 8:00AM - 11:00AM CST
We will accept returns up to 30 days from the delivery date.
Shipping
Handling time is based on the availability of the item. Your item will ship in 1-30 business days. Please view the handling time stated for each item under the shipping and payments tab.
Tracking information will be posted to your sale as soon as it is available.TO VIEW YOUR TRACKING NUMBER: 1) Log into your eBay account
2) Navigate to the My Account tab on the upper right side of your screen
3) Click on your eBay won/purchase items
4) Your tracking number can be viewed from this summary screen
If for some reason your tracking number has not been posted to your sale after your stated handling time, feel free to email or contact us to find out where your item is. Also, please note that if you order more than one item, the items may ship from different locations and arrive at different times.
Although ?Free Shipping? is advertised, there is still a cost involved with shipping products. The cost of shipping is included in the price of the item.
International Shipping
You hereby acknowledge and agree that you may be subject to additional duties, charges, fees, costs and taxes, which are levied once a shipment reaches its destination. These charges are borne by you; we have no control over these charges and cannot predict what they may be. Please be advised that Customs policies vary widely from province to province. You should contact your local customs office for further information. Additionally, when ordering from ehitch, you are considered the importer of record and must comply with all laws and regulations.
Furthermore, your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our customers and those customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Also, we may provide certain order, shipment and product information, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
Returns & Exchanges
We do accept returns and exchanges at ehitch. Any returned merchandise must be in its original packaging and condition. There will be a 50% re-stocking fee applied for any items returned that are not in its original packaging and condition, or if they are returned without an RMA number.
Returns may be accepted on installed items with a 50% restocking fee.Any electronics that are returned back used or in VIN lock condition will have a $150 charge assessed along with any other additional fees that would apply.Please note the following:Unless our company is in error or the listing is in error, the customer is responsible for paying return shipping costs and a 20% restocking fee.
