| About Us Wow! It's hard to believe but we just celebrated our 16th year of selling on eBay! We have the highest eBay seller rating demonstrating our commitment to deliver the very best customer service while offering the best in photographic accessories. We strive to deliver the very best in quality merchandise at competitive prices, knowledgeable advice, low cost shipping, and the least amount of hassle for you, our customer! I think our feedback shows we have accomplished this. We thank the thousands of customers that have helped us reach this milestone and hope that we can continue to serve the eBay community for many years to come. Be sure to add us to your |
The Philly Photo Promise
We do not sell any products that we would not use ourselves. We are photographers first and retailers second. We primarily sell what we know; photographic equipment! We thoroughly examine and try out every piece of equipment before adding it to our assortment of quality products. Our aim is to sell you the item that will solve your problem and not just another box of stuff. You can buy with confidence that you will spend your hard earned money on quality items that are backed by our outstanding feedback, excellent customer service, top notch pre and post sales support and over 30 years of photographic experience.
Authorized Dealer
Philly Photo Supply is a fully authorized dealer for every brand and product line we sell. We buy directly from each authorized vendor and provide full factory warranties for each and every product we sell. We do not sell "gray market", counterfeit, or unauthorized copies of any product. You can rest assured that your new product is an original manufacturer supplied product supplied in it's original packaging with original factory warranty. No ifs, ands, or buts! We will honor any and all factory sponsored rebate or promotional offers.
Contact Information
We at Philly Photo Supply are accessible through just about every communication medium available today. We actively harness the technology of the web to open the lines of communication to our customers around the world. Our aim is to answer your questions instantly.
Contact Us
We are located in the Eastern Time zone of the US (GMT-5). Our normal hours of operation are weekdays from 10AM to 5PM ET. Please consider this carefully before calling or expecting a fast answer to an email.
Email
As required by new eBay regulations, for your safety and security, we request that you contact us through the eBay message system.
For situations that require a faster response or lengthy conversations that are not suited well for emails, we are available on the following message systems and by telephone:
Sales Policies
Best Offers
Our aim to is to give every buyer the best value we can and make a reasonable profit. We are a profit making company and not a charity. We cannot continue to offer our low prices and great service if we give our merchandise away. We only decline offers that do not make sense for us to accept.
For us best value is not just the lowest price on eBay, but the best overall value of product price, free goods - if offered, shipping price, our super fast shipping and Top Seller customer service. When you compare our offer to other sellers, compare the total package!
Philly Photo uses the Best Offers feature for several specific reasons:
- eBay allows us to offer Free Shipping to US buyers but this puts international buyers at an unfair disadvantage since they must always pay shipping. We feel this is unfair, therefore we use Best Offer so that international buyers get the same discount given to US buyers based on the value of free US shipping. US buyers should be aware that we will often decline their offers because the free shipping is the Best Offer available for that item. This is often the case with items under $100 or items shipped to the west coast.
- Many suppliers require that we post a fixed Minimum Advertised Price. For these suppliers we use the Best Offer feature so that you can purchase the item at a discounted price. In many cases we also offer free goods or free shipping on these items. US buyers need to calculate the free shipping as part of the discount, since we are paying the shipping. Depending on the offer, we will also not include any free items with Best Offers.
We carefully analyze each and every offer to see if it makes sense for us to make the deal and we really want every sale we can get.
Free Shipping
The truth about "free" shipping, not surprisingly, is that it is not really free. UPS, FedEx, and the US Postal Service do not deliver packages for free. When anyone offers free shipping it means you, the buyer, are not paying for shipping but the seller is. Since there is a cost to this, it ultimately affects the discounted price of the products we offer and how we calculate best offers. With lower priced items (items under $50) there are times when the cost of shipping exceeds the amount we would allow for a discount.
General Sales Policies
Payment Terms
All items must be paid for in five days unless prior arrangements have been made.
Feedback Policy
As a seller on eBay, we understand first hand the importance of feedback. We have been selling on eBay for over 10 years and we have always left feedback for our buyers,always, regardless of whether or not feedback has been left by the buyer. Our primary concerns are shipping your order accurately and fast, maintaining sufficient inventory to meet the needs of our customers, and insuring that our listings are both accurate and priced competitively. Beyond that, we get to feedback when we have the spare time to do it. Please be assured we will leave feedback. Do not send emails requesting feedback, as this generate the same response as above and will only clog up our in-box even more.
Return Policy
We know people make mistakes, change their minds or find that an item just does not fit their needs. You can return or exchange a new item purchased from Philly Photo Supply within fourteen (14) days from receipt under the following conditions:
Buyer must obtain authorization prior to returning an item and ship the item back to us within 7 days of receipt of the authorization. Items returned to us without authorization or more than 10 days from issuance of the return authorization will be refused and returned to the buyer at the buyers expense.
Buyer pays return shipping.
Item must be returned in the same salable condition as it was when shipped. Item must be returned with complete packaging, tags, labels, instructions, and original manufacturer supplied accessories. Returned items will be inspected upon return and should the item be incomplete, show signs of use, exhibit damage, contain stains or odors from cigarettes the item will be returned to the buyer at the buyers expense. Items returned with missing packaging or accessories maybe assessed a restocking charge.
Refunds for items sold with free shipping will have the cost of outbound shipping deducted from the refund amount.
Items damaged in transit cannot be returned. Claims must be made with the carrier. Please retain all shipping boxes and shipping materials until a claim is filed. We will require the assistance of the buyer in making insurance claims. Failure to assist with the processing of an insurance claim for a damaged order will impact our ability to replace or refund the cost of a purchased item.
Used items and opened media (DVD's, CD's, Software) cannot be returned.
Items received that are initially defective: Contact us for instructions.
Important Information for Domestic Buyers
US Warranty
Manufacturer's Warranty: Item is covered by a US limited 5 year warranty that covers original workmanship and material defects from date of purchase to the original buyer. No other warranties are offered or implied.
Warranty information is contained on or within the packaging of all products we sell, or will be provided upon request. We will gladly exchange any initially defective products within 7 days of receipt. After 7 days, all claims under the factory warranty are with the original manufacturers or their agents in the US. Items must be returned post paid. Philly Photo Supply makes no claims or representations otherwise. All warranties are subject to federal and state statutes.
Shipping
For Continental US shipments, we use FedEx, UPS and US Postal Service.For non US information see below.
When offered, Free Shipping is for ground shipping to the 48 contiguous states with our choice of carrier.
There maybe a slight surcharge applied to orders shipped to AK, HI, PR, VI, Guam, APO, FPO or areas classified as "remote" by UPS. We ask that buyers from these location request a quote prior to buying or wait for a final invoice prior to making payment. Do not assume that we will pay 100% of the shipping to remote locations.
OUR BUSINESS IS NOT TO MAKE A PROFIT FROM SHIPPING!
We also shop on eBay and hate high shipping fees. We would not think of doing this to others. We charge a fair price over the actual shipping cost to cover our supplies, gas to and from the post office, UPS etc.
We will try to give our customers a choice of cheap or fast shipping. We have not found any reliable company that isboth fast and cheap! Either way the choice is totally yours.
Important Information for International Buyers
Warranty Information
Manufacturer's Warranty: Item is covered by a US limited 5 year warranty that covers original workmanship and material defects from date of purchase to the original buyer. Item may be covered in non US locations by the local distributor but the buyer should contact the local distributor prior to purchase to confirm details on local warranty coverage , if any. Defective items may require transport back to the US for warranty service at the expense of the buyer for transport both to and from the service facility. No other warranties are offered or implied.
Philly Photo Supply can act as the buyers agent in the US provided the buyer pays shipping to Philly Photo Supply, the vendor, and return shipping to the buyer.
Items must be returned to the manufacturer or their agents for warranty service. It is the buyers responsibility to pay the cost of shipping for items returned for warranty service.
International Shipping
Many items shipped overseas by Philly Photo Supply are packed in irregular sized containers due to their shape and size. These items are not oversized by U S Postal Service standards, but are considered oversized by some foreign postal carriers and can incur additional handling charges upon final delivery. These charges are added by the courier and not Philly Photo. The size of these items sometimes prevents us from combining items into one order.
OUR BUSINESS IS NOT TO MAKE A PROFIT FROM SHIPPING!
We also shop on eBay and hate high shipping fees. We would not think of doing this to others. We charge a fair price over the actual shipping cost to cover our supplies, gas to and from the post office, UPS etc.
We will try to give our customers a choice of cheap or fast shipping. We have not found any reliable company that isboth fast and cheap! Either way the choice is totally yours so don't leave feedback that the shipping is slow if you select slow shipping.
ded in the Handling Fee. Our Handling Fee includes some or all the following costs: insurance coverage, cost of packing materials, postage service fees, pick up fees, and preparation of documentation.
Importation of items from another country can cause significant delays in the arrival of your item. We will can give the approximate shipping times for the arrival of your item but these do not allow for delays by customs officials in both the US and at the final destination. Please consider this in your expectations for travel time and in leaving appropriate feedback. We will remove any feedback that refers to slow shipping caused by customs delays.
Most foreign countries impose a duty, customs charge or value added tax on items shipped from the US. This charge is added by the shipping company, not us, and collected at delivery. This money is collected by your government and none of it comes to us. Please check with YOUR postal or customs authorities to determine the amount and reporting requirements. We have a difficult time understanding our own tax system and we have absolutely no desire to figure out the customs of the 50 or so other countries we ship to.
We will not under-value or declare items as a gift on customs forms to enable the avoidance of customs fees. This is against US and international Postal Regulations.
We accept no responsibility, financially or legally, for any customs duty or VAT charged to items upon final delivery. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. We will remove any feedback that refers to unfair customs charges.
