We listen and understand our customers.All products are covered by standard 12-month manufacturer warranty unless otherwise stated. We want to ensure a risk free purchase for every customers. We're proud of our 30 days no questions ask Return & Refund policy. Just return the product, in original packaging including instructions and original condition to The Great MacHouse billing address and we will refund to you the product cost excluding postage. Payment:We only accept PayPal. Please include your eBay ID and item number as references if you pay using Bank Deposits. Payments must be made within 7 days after closing for auction. Shipping:All my items will be sent via regular mail within 3 business days after full payment received. If you need express or registered mail, please ask before purchase. Australia wide post. Local pick-up is not available. We offer combined shipping for selected items as shown on Postage and handling section. Depending on your location, the delivery time will be around 1 – 6 business days in Australia. Please only contact us if you have not received an item after 20 business days. We will not be responsible for any lost or damage of any items in transit unless insurance is selected. Transit Insurance is available for AUD $4 per item. Terms of Sale:If you have any question, please ask before purchasing. Please do not bid or buy if you do not agree with our Terms of Sales, Payment Options, Returns and Shipping Policies listed on this page. Entering a bid or purchase a "Buy It Now" item signifies your agreement to these terms. Serious Bidder only. Please don't bid, if you have no intention of paying. Shipment will only be made after receiving CLEARED FULL payment. Items are despatched Monday to Friday (excluding public holidays). We typically reply to emails within 24 hours (EXCLUDING weekends and public holidays) All sales are final. We will not take any responsibility about item lost, if it is sent with regular post. Faulty items should be reported and returned within 2 weeks after item sent. We will arrange exchange/repair/return for the product. If this item is returnable. Please note that buyers are required to return the item at his/her own expense. In the case of returns, shipping and handling charges are NON-REFUNDABLE in any cases. Buyer must contact us within 7 days of receiving the items if item is not exactly as described or DOA otherwise return will NOT be accepted. We appreciate your positive feedback and we will leave positive feedback immediately for you after receiving yours. We would appreciate if you would leave us positive feedback once you confirmed the item is received and in good working order. Please contact us if you have any questions or problems before leaving a neutral or negative feedback. We pride ourselves in our customer services. We also believe that good communication can resolve most if not all problems.30 Day Money back Return PolicyIf you are unhappy with your item for whatever reason, simply return it to us for a replacement, exchange or refund. The item must be in its original packaging/condition for change of mind purchases, otherwise a 20% restocking fee may apply. We do not cover return shipping for change of mind purchases. A shipping fee will be deducted, depending on the weight of the item. Please contact us within 30 days if you have a faulty item and we will cover the return postage where necessary. We do not cover this outside 30 days of purchase. International buyersPlease note: We accept no responsibility taken for any additional charges incurred in the buyers country of residence, EG: Customs, VAT etc. Please make sure the electrical information (i.e. power plug type) of the item you are buying is suitable for the country you live in, as this will be considered a change of mind purchase. |