FREE DELIVERY VIA ROAD FOR ORDERS $50 AND OVER ! (Australian Orders Only)

SAME DAY DESPATCH

Orders are despatched on the same day if placed before 2pm (Brisbane Time, AEST) Monday to Friday (excludes shoes despatched by distributors).
Items purchased after this time on weekdays, at weekends or on public holidays will be posted on the next business day.

POSTAGE COSTS

Please refer to the eBay "Postage and Payments" tab on each product for postage costs and options.
Postage is FREE for all orders over $50.00 within Australia (via road service).
*Please note, multiple items must be added to the cart and paid for in one transaction to qualify*
Express Postage is also available for an additional cost.

TRANSIT TIMES

All parcels and letters (excluding shoes) are sent from Hamilton, Brisbane in Queensland, Australia (4007 post code).

Standard service items (letters) are usually delivered within two to six business days but can be longer during busy periods. Standard letters do not provide online tracking so please upgrade to Registered Post if you'd like to track your order.

If you require your item urgently, we recommend using Express Post for customers within the Australia Post Next Day Delivery Network. Next Day Network postcodes are noted in the table below.

Estimated delivery dates advised on any eBay site are a guide only.

The transit times stated below are estimates only and are subject to carrier delays.

EXPRESS POST

If you require your item urgently, we recommend using Express Post for customers in Australia within the Next Day Delivery Network. Next Day Network postcodes are noted in the graphic below. If you are outside of the Next Day Network, Australia Post will use the fastest possible transport links but Express Post deliveries may travel via road to remote or country locations. Please contact us if you are unsure when your parcel will arrive.

Perth customers who require their order the next business day may wish to send their parcel to a Parcel Collect, 24/7 Parcel Locker or Post Office Box in the CBD (postcodes 6000-6005; 6800-6899 only).

PLEASE NOTE: Next business day delivery is most likely but not guaranteed.

COMBINED POSTAGE

We are happy to combine the postage on orders with multiple items; simply use the eBay Shopping Cart. Just click on 'Add To Cart' for each item you wish to purchase.
The eBay shopping cart makes it easy for you to keep track of items you want to buy. It lets you add items from one or more sellers and pay in one easy checkout, making your eBay shopping experience faster and easier.

PARCEL SECURITY AND DELIVERY OPTIONS

Selecting a trackable or registered service is highly recommended to insure against parcel theft. Most parcels require a signature on delivery and will be taken to your local post office for collection if no one is available when delivery is attempted. We recommend sending your order to your workplace if you will not be home during the day to avoid delays receiving your order. Please ensure to include the company name in your shipping address.

NON DELIVERY

Unless an Authority To Leave has been previously arranged, Australia Post parcels will be taken to the nearest post office for collection if the delivery is attempted and  no one is available to accept the parcel. You will receive an email or card in your letterbox notifying you in this case.
Couriers Please will leave a card and notify you of the delivery attempt via email.

AUTHORITY TO LEAVE WITHOUT A SIGNATURE

Please note: Parcels left via Safe Drop/ATL are done so at your own risk and we cannot be held responsible for theft of items left unsecured.

If you're not going to be home when your parcel is delivered and you'd rather it be left at your home, please Add A Message To Your Order during checkout.

AUSTRALIA POST - Arrange a SAFE DROP

Australia Post's My Post service allows you to track and manage your parcels online. The Safe Drop option makes it easy to organise to have your e-parcel left in a specified location when you will not be home.

Not all deliveries are eligible for Safe Drop (e.g PO Boxes and certain apartment buildings) but when it is available, Australia Post will provide a link in their email as noted below. You can also add the tracking number to your My Post account and arrange a Safe Drop.

Here's how to organise a Safe Drop via Australia Post:

Shortly after we despatch your parcel, you will receive an email from Australia Post with the subject "Your delivery from Atomic Cherry is in transit", click the "Use Safe Drop for this delivery" button. Login your MyPost account and follow the instructions.

COURIERS PLEASE - Delivery Choices

With Couriers Please Delivery Choices, you can arrange an Authority to Leave or have your parcel delivered to an alternate address. Shortly after we despatch your parcel, you will receive a despatch email from Couriers Please with the following options:

- Authority to Leave
- Deliver to Alternate Address or a neighbour within 3 houses
- Collect from a POPPoint (newsagent or POPStation/Shop)

Simply select an option if required. Please note: No action is required if you do not wish to make a change to your delivery.

COLLECTING OR RETURNING YOUR ORDER IN PERSON (Brisbane)

Orders can be collected from our warehouse in Hamilton, Brisbane between 9:00am and 4:30pm Monday to Friday.

Please select 'Local Pick Up' as your postage method during checkout.

Once your order is processed and ready to be collected, we will email you our address details.

PLEASE NOTE: We do not have a physical store.

INTERNATIONAL DELIVERIES

All parcels are despatched from Brisbane, Queensland, Australia.

POSTAGE METHODS FOR INTERNATIONAL ORDERS

We have several options for International customers depending on the item(s) purchased and delivery location. We have to use set eBay postage names in our listings but they are explained in detail below. Estimated transit times are also noted below.

- STANDARD INTERNATIONAL FLAT RATE POSTAGE
Australia Post Airmail letter service- DOES NOT provide online tracking, signature on delivery or insurance

- AUSPOST REGISTERED POST INTERNATIONAL PARCEL
Australia Post Pack and Track International - provides online tracking for parcels travelling to the UK, USA, New Zealand, Singapore, Germany, Ireland, Spain, Malaysia, China, Israel and Canada.

If your country is not listed above, your parcel will be sent via Australia Post Registered Post International - provides signature on delivery and compensation for loss up to $100. This service does not generally provide online tracking but your country may make tracking information available on its postal web site.

- AUSPOST EXPRESS COURIER INTERNATIONAL
Express service via Australia Post which uses DHL or FedEX etc - fastest option with online tracking

TRANSIT TIMES FOR INTERNATIONAL DELIVERIES

STANDARD SERVICE (AIRMAIL LETTER) TRANSIT TIMES
Please be aware items posted as a standard letter usually take longer to arrive than the time advised by eBay. Transit times advised by eBay are an estimate only and are the best case scenario. Some locations may take up to a month to arrive with items travelling to CANADA and RUSSIA sometimes taking up to six weeks. Please take this into account when purchasing. We have no control over how long an item will take to arrive once posted. Registered Post is available during checkout if you wish to track your item and possibly receive it sooner.

PARCEL SERVICE TRANSIT TIMES
Once your item has been despatched, the delivery time is out of our control and international transit times can be unpredictable.
Estimated delivery dates as advised on any eBay site are an estimate only and are usually the best case senario.
Parcels can be delayed due to several factors such as transit delays, customs clearance delays, public holidays, postal strikes and natural disasters. Please take this into account especially from October to December.

Parcel transit times are estimates only and are subject to international carrier delays. Time frame excludes customs processing times.

CUSTOMS CHARGES

All additional customs charges must be paid by the buyer. These fees are not included in the purchase price. International orders may be subject to import taxes, customs duties and fees levied by the destination country. These fees are levied once a shipment reaches the destination country and the goods will not be released until these charges are paid in full. Each country sets different fees and taxes. Please contact your local customs office for further information.