UK Customers

All items ordered before 13:00 GMT will be dispatched the same working day (excludes weekends, bank holidays and our annual holiday periods).

As soon as your order is dispatched you will be sent an email to confirm that it's on its way. From that time we would expect you to receive your order within 2-5 working days within the UK, Europe within 3-5 working days and Rest of the world within 5-7 working days.

EU Customers - Important

All orders with a total value of £20+ must be sent with a signature confirmation. Please choose either tracked or signed when selecting a postage option.

All items ordered before 13:00 GMT will be dispatched the same working day (excludes weekends, bank holidays and our annual holiday periods).

As soon as your order is dispatched you will be sent an email to confirm that it's on its way. From that time we would expect you to receive your order within 3-5 working days.

We offer combined shipping on our products. To enable this please log in with your user name and password on 'eBay UK' where you will have the option to add items to your basket. Once items have been added to your basket, please check out and an invoice will be sent with the postage discount applied. Please note if items are purchased separately without waiting for the combined shipping invoice, we will presume you require your items sent within a separate parcel and no combined shipping discount can/will be applied.

Lost items

Your item is considered lost by Royal Mail 20 working days after the due date and we are unable to accept claims for items which may have been lost until this time period has passed.

Non UK and EU Customers - Important

All orders with a total value of £20+ must be sent with a signature confirmation. Please choose either tracked or signed when selecting a postage option.

All items ordered before 13:00 GMT will be dispatched the same working day (excludes weekends, bank holidays and our annual holiday periods).

As soon as your order is dispatched you will be sent an email to confirm that it's on its way. From that time we would expect you to receive your order within 5-7 working days.

We offer combined shipping on our products. To enable this please log in with your user name and password on 'eBay UK' where you will have the option to add items to your basket. Once items have been added to your basket, please check out and an invoice will be sent with the postage discount applied. Please note if items are purchased separately without waiting for the combined shipping invoice, we will presume you require your items sent within a separate parcel and no combined shipping discount can/will be applied.

Lost items

Your item is considered lost by Royal Mail 25 working days after the due date and we are unable to accept claims for items which may have been lost until this time period has passed.

Please make payment within 4 working days of completing check out to avoid an unpaid item claim being filed

We accept the following payment methods:

Here at SGS Model Store we want you to be 100% happy with your purchase, and we'll do everything we can to make sure you are. If you would like to return a product to us, please contact us

If you live within the UK and are unhappy with your purchase you can return it to us within 30 days of the item being dispatched to you for a full refund. All items returned must be within their original packaging and in the same condition in which they sent to you.

PLEASE BE AWARE WE DO NOT ACCEPT RETURNS FROM OUTSIDE THE UK FOR GOODS NO LONGER REQUIRED IF NOT FAULTY UNLESS THE COST OF RETURN IS PAID FOR BY THE CUSTOMER RETURNING IT

I have received my item but I no longer require it?

If you are unhappy with your purchase you can return it to us within 30 days of the item being dispatched to you for a full refund . All products for return MUST HAVE a Returns Authorisation (RA) issued by SGS Model Store prior to returning.

I have received an item that I didn’t order.

Apologies, our mistake! You can return the item to us within 30 days of the item being dispatched to you for a full refund. SGS Model Store will reimburse you for the cost of postage to return the item which will be Royal Mail's standard 2nd Class postage rates.

I have received my item but it's damaged / faulty. What should I do?

If your item has arrived damaged or is faulty then we will endeavor to put this right as soon as possible, either by sending a replacement item to you or refunding your account. If we ask for the item to be returned to us, then SGS Model Store will pay for the cost of the return In the unlikely event that your order is received damaged or faulty all you need to do is contact us within 30 days of the item being dispatched to you and we will provide you with the relevant returns information.

How do I return an item?

To arrange a return please contact us and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address along with your unique Returns Authorisation (RA) number.

When will I receive my refund/replacement?

We will process your refund / replacement as soon as your item is received back. Replacements are subject to availability and if not available a refund will be given instead. THIS WILL BE VIA FREEPOST and there will be no charge to you.

If I live outside the UK and have a faulty product can I return it?

Please contact us and explain the issue and we will sort out a replacement.