A little about us...

We have been in the mobile phone industry for over 15 years and have plenty of experience in mobile phone repairs. Our stock is genuine and original unless advertised as brand new or replacement. We have a supply chain for our genuine stock which is used and graded by the suppliers. Most of the LCD’s and Digitizers are also tested and if so will be advised in the listing description/title. This stock is categorised in 4 grades; New, Grade A, Grade B and Grade C.

Grade A stock is used but in good aesthetic condition, these items are not scuffed or scratched and will give the look of a clean appearance.

Grade B stock is used but in average condition, these items will have minor scratches and will give a used appearance to your phone.

Grade C stock is used and is below average condition. These items are scratched and maybe scuffed but will not be cracked or broken. They will operate correctly and are for replacing parts on your phone at the lowest cost.

Refurbished items usually have had some of their components replaced to make them look new again.

Terms and Conditions of sale

Shipping

After payment has cleared all purchased items will be posted NEXT Business Day (excluding weekends and holidays), we use Royal Mail for all our post. Signed for and Special Delivery items will have tracking numbers uploaded onto the eBay system.

Delivery times for 2^nd class mail can take up to 5 working days. 1^st class mail will arrive usually within 3 working days and international mail may take up to 15 working days.

Delivery times vary depending upon your location and the stated times at checkout are estimates only. Domestic delivery times vary and can take between 2-15 working days depending upon shipping service selected at checkout and during peak seasons. Deliveries to international locations  vary depending upon your country as most items are delivered in 5-15 Working days.

Returns

As a business we follow the distant seller regulations and accept returns on all of our items. Please contact us via eBay messaging service if you would like to do so. Returns can only be accepted if you make contact with us within 14 days of receiving the item and have been authorised an RMA number. Unless the item you receive is faulty, we will deduct our postage and packaging costs from the sale before a refund is given. Faulty items will be refunded completely or if a replacement is required this will be sent out at no extra cost.

Please understand that all of our items are sent with security labels or markings and we will NOT refund or replace items that are not ours.

If we receive item that are not ours, we will contact you immediately and you will have to pay for the return postage and packaging costs or the item will discarded. We cannot accept returns on broken or damaged items, since we check all items before despatch. We will not accept any returns if the item is damaged during the fitting process.

Items must be returned in the condition we sent them in, with the protective film intact. Please test your item before removing the protective film. Any items returned without the film will not be refunded or replaced. We are not liable for any damage that is caused to your phone or any fitting fees that are incurred whilst fitting any of our items. If you are unsure of how to fit the item correctly please use a professional service. We reserve the right to substitute your item for a similar or better product if the original item purchased is not available; this will be similar in appearance but may differ in condition. Please understand that shipping and handling fee is not refundable. Buyer is responsible for shipping costs incurred shipping products back. By purchasing our product you are agreeing to our terms as outlined in the listing