Post and
packing charges
Included for all addresses with a U.K. postcode.
Courier charges
For Highlands and Islands, Channel Islands,
IoM, RoI. and Northern Ireland etc. you must choose the Ireland
postage. If you live in Perthshire ask for quote beforehand as it
depends on postcode.
RETURNS
Buying from a picture sometimes
means you do not buy what you were expecting or the size is wrong.
In all cases we will accept a return. A full refund less postage
will be given providing the goods are returned in an as new saleable
condition in the original packaging.
Warranty / Returns
Most items come with a 12 MONTH
MANUFACTURERS WARRANTY covering manufacturing defects only. This
warranty excludes any damage caused by the user or carrier. You must
satisfy yourself that the goods are OK when signing for them. No
carrier will accept a claim for damaged goods if they are signed for
as OK
If your item develops a fault due
to a manufacturing defect please get in contact with us.
If returning you must make sure the
goods are packed properly so that the contents are protected from
any shipping damages. Please note that we will not accept returns
for merchandise that is not in its original packaging and/or used,
unless it is being returned because of a manufacturers' defect.
Return postage will be paid by buyer. Prior to any return please get
in contact with us via e-mail, so we can help you quickly and
efficiently. We aim to deal with all e-mails on a 48hr turn around
Monday to Friday.
Please note that you are
responsible for the cost of return postage in any instance. We can
only refund or replace items we actually receive. To guarantee
receipt YOU must return the item by a "signed for" service; this
will provide you with a proof of receipt. All Returns are processed
within 5 working days of receipt at our office. Please ensure you
include your eBay user ID, listing number and reason for return;
otherwise the refund could be delayed.
TERMS and CONDITIONS
1.We cannot consider an item as
lost until 15 working days (from the due date of delivery) have
elapsed in line with Royal Mail Conditions of postage. They allow 15
working days for items to be returned to the sender in case of any
delivery problems.
2.Occasionally Royal Mail or our
Couriers are unable to deliver an item because no-one was available
to sign for the item, or the size of the item meant that it could
not be posted through your letterbox. If you’ve received a
card saying Royal Mail are holding an item for you, you must arrange
to have it redelivered to your address by contacting Royal
Mail. You can arrange through them to have it delivered it to your
local Post Office® or you can collect it from the local sorting
office yourself. This is your responsibility.
3.For all parcels that are returned
to us by the Royal Mail as undelivered because no one was at home or
the buyer failed to contact the Royal Mail to have the parcel
re-delivered or collected, we will refund the price of the product
only and not the postage charges as they have already been paid.
4.If the item was with free or
included Post & Packaging Charges, we will deduct a post
and packing charge from the total price to cover post and
packaging charges.
5.If the item was sent by courier,
we will deduct double the courier charges as we get charged for
sending the goods out and also for having the goods returned to us.
6.Next day courier items
only. If the invoice asks for a telephone number this is so
the carrier's van driver has the option of contacting you in case of
delivery problems. No responsibility will be accepted for non
deliveries if a telephone number has not been given.
7 International posting. Any rules
particular to the buyers local postal system are the responsibility
of the buyer. Any refunds due to a parcel being returned by the
postal system of the buyers country will be less postal
charges.
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