About Us:  We ship out FAST!  If paid for before 1PM PST Mon-Fri, your item(s) usually ship same day!  Be sure to check our eBay store for new items added daily.  If you don't find what you need, please contact us as there is a good chance we have it. 

At Billiards Heaven, we strive to offer excellent customer service!  We do our best to describe items accurately, package items safely and ship out as quick as possible, whether it’s being shipped to a nearby town or a foreign country.  If you have any questions or concerns with regard to a purchase, please don't hesitate to contact us.  We are available Monday to Friday 10:30 a.m. to 4:00 p.m. PST and are closed weekends and holidays.  

Form of Payment: First and foremost, we accept PayPal.  It provides the fastest method of clearing payments as well as added insurance for both buyer and seller.  

Pool Cues: Specific Weight Request:  In some cases we can adjust the weight of a pool cue to your liking prior to shipping (18 to 21 oz).  When submitting payment via PayPal, you can place your weight request in the "Message to Seller" box.   If you missed it, you can always contact us right after payment via eBay “Messages-Contact Seller”.  If you do not specify a weight, you will generally receive a cue around 19 oz unless otherwise requested.  Cue Tip Change:  In many cases we can change the tips on our cues to one of your preference.  We stock a wide variety of the most popular tip brands.  There will be an up-charge for the labor and cost of tip.  There may also be a 1 to 3 business day delay in shipping to conduct the necessary labor.  Please contact us prior to purchase for price/tip availability. 

Continental USA Shipping:  In most cases we ship via USPS with delivery confirmation or UPS ground with tracking.  Generally, your item will ship per the timeline shown in the listing. 

USPS Info:   We will provide a delivery confirmation number on each shipment.  USPS may not necessarily "courtesy scan" your item at each location. Therefore, it may appear that it is not moving, but that is probably not the case.  Parcel Post shipments won't be "courtesy scanned" at all and will only update once delivered.  SHIPPING TIMES ARE NOT GUARANTEED and may have delays especially around holidays or severe weather.   

Non-Continental USA Shipping: - Non-Continental USA destinations and territories include Alaska, Hawaii, Guam, Virgin Islands, Puerto Rico, APO/FPO etc.  Regular USPS delivery time ESTIMATES WILL NOT APPLY TO THESE LOCATIONS.  UPS delivery is not available to Non-Continental USA destinations.    

International Shipping:  International shipping rates are quoted using USPS First Class, Priority and Express Mail International.  International USPS delivery times are ESTIMATED 6-14 business days (depending on your country's mail forwarder and Customs Department).   Some Middle Eastern, African, South American and Island Nations may take longer.  Some countries may charge an import tax (duty).  Since each country's tax rate is different, this tax or any other tax is buyer’s responsibility (ask your Customs Department for more information). 

 

Thank You Again for Shopping with us! 

Visit our eBay store for the BEST selection in Billiards

Billiards Heaven Customer Service: 

Monday thru Friday 10:30 a.m. – 4:00 p.m. California (PST) 

Closed Weekends and Bank Holidays