Delivery:          

Same day all orders made by 2pm. dispatched the via Royal mail 1st class signed for. We cannot guarantee next day delivery however most first class deliveries are made next working day.

EXCHANGE SERVICE WARNING:

PLEASE READ TERMS FOR EACH OPTION BEFORE PURCHASING.

PLEASE NOTE WHEN YOU CHOOSE AN EXCHANGE SERVICE WE DO NOT SEND YOU A PART FIRST. 

THIS IS A SERVICE WHERE YOU SEND YOUR PART TO US TO BE REFURBISHED.

 

Get Yours Repaired (Part Exchange Service): means the customer will send us their part to be refurbished, sometimes we may send you another part like it or refurbish their own part.

Direct Sale: means the customer pays for the part and will not send us their part back.

Advanced Replacement Service: is for the costumers who would like to receive the part quickly and pay for it as in direct sale but will receive a refund of £30 when the old part is sent back to us. When choosing this service please make sure your PCB is in reparable order otherwise we may not refund any money. Feel free to contact us if unsure.  

 

TERMS AND CONDITIONS

All our reconditioned Parts are subject to a standard components replacement and full component and on appliance fully tests. 

All our parts are:

·        Refurbished.

·        Tested.

 

  Please Note ALL our parts are SECURITY MARKED.

  We keep records of the serial numbers before dispatching.

RETURNS POLICY

If you are not happy with your purchase please return the item in its original packaging within 30 days of delivery. The entire amount paid will be refunded via Paypal. Any and all costs for postage returns will not be refunded. Any damage caused to the manufacturer's packaging will result in rejection of the return, this includes the manufacturer's seal being broken. Note:  When you return faulty parts costumer pays return postage. Please ensure whilst buying, that the part you are buying is the correct one required, as we charge a 15% restocking fee.

If your item is faulty or you have received the incorrect product please contact us immediately using the eBay messaging system

Please note that if the part you send us is cracked, water damaged or burnt it cannot be refurbished. If it is Advanced part replacement we will not refund the fee paid.

For local pick up and inquiries:

NEWCASTLE HEATING AND PLUMBING LTD

WINGROVE HOUSE

PONTELAND ROAD

NEWCASTLE UPON TYNE

NE5 3AJ

0191 933 8762