RETURNS POLICY

Please contact us before returning any items (this is to help us process any refunds more efficiently). Returns must be made within 30 days as per Ebay policy.

If you are not happy with your purchase please return the item in its original packaging within 30 days of delivery. The entire amount paid will be refunded via PayPal. Any and all costs for postage returns will not be refunded. Any damage caused to the manufacturer's packaging will result in rejection of the return; this includes the manufacturer's seal being broken. Note:  When you return faulty parts customer pays return postage. Please ensure whilst buying, that the part you are buying is the correct one required, as we charge a 20% restocking fee.

Delivery:          

Same day all orders made by 2pm. dispatched the via Royal mail 1st class signed for. We cannot guarantee next day delivery however most first class deliveries are made next working day.

For local pick up and inquiries:

NEWCASTLE HEATING AND PLUMBING LTD

WINGROVE HOUSE

PONTELAND ROAD

NEWCASTLE UPON TYNE

NE5 3AJ

0191 933 8762