Please message us via the contact seller button on your purchased item page if you have an issue with your order.When contacting us via Ebay please ensure to select "I have a question about using my item” or “I want to send the seller a message" as other options may not be dealt with accordingly or efficiently.

Before leaving a low detailed seller rating or leaving neutral or negative feedback, please message us via contact seller.

We are proud of our customer service and will endeavor to resolve all issues in a prompt and diligent manner to your satisfaction, if you have an issue, please allow us the chance to resolve it for you.

Issues With Your Order?

We value our customers and in the unlikely event that an item(s) is not suitable you may return it to us as new in original packaging within 30 days of receipt, for a refund of the cost of the item(s) only. 

The buyer must notify us through “contact seller” of the intent to return an item(s) within 30 days and once the return is agreed the goods must be returned immediately after notification at the buyers own expense.

If returning an item(s) for a refund or exchange without it being faulty it must be unused, in resalable condition in original packaging. We reserve the right to refuse a return if the item(s) is not in a resalable condition.

Faulty items will be replaced, repaired or refunded. A refund will only be issued once the item is returned and tested and proven to be faulty.

If an incorrect item was received in error please contact us as soon as possible, we will arrange the return of this item and send the correct item. We will not accept incorrect items that are not in an unused, resalable condition in original packaging.

Please contact us to be advised if an item has been damaged in transit.

If we prior agree to use a courier to collect the item(s) at a specific address on a specific day and this collection fails due to the buyer, return costs and responsibility of the item will then revert to the buyer regards of original reason for the collection.

When an item is returned to us from Royal Mail or from a courier because of a failed delivery and arrangements were not made to redeliver or collect by the buyer, we will resend the item when the full cost of re-delivery is made.
·    

•  If goods require re-delivery there will be a surcharge of a minimum of £10.00.

When returning an item please enclose a note specifying the reason for return and your eBay user ID to ensure that the refund is dealt with as soon as possible.

Refunds will be issued using the same method as payment.

Please make enquiries via “contact the seller” button

Return address: 

Auto Moto Factory
Teemore Business Complex
Derrylin Fermanagh 
BT92 9BL
United Kingdom

FAST & FREE!

Free delivery applies to all orders to mainland UK and will be shipped via our 1 - 6 day courier service or Royal Mail post. 

DELIVERY SCHEDULE

We will dispatch your order within one working day of it being placed, subject to stock levels. Where we cannot dispatch your order straight away we will contact you and give you the option to wait or cancel. International orders are generally received in under 14 days.

We reserve the right to reasonably increase shipping costs for non UK mainland addresses, you will be contacted and informed of the increase in postage, and given the option to proceed with or cancel (see below).

Delivery costs are automatically calculated based on your postcode to give the lowest possible price. However this may not be the quickest form of delivery, you can change the delivery option when navigating through the checkout. VAT is included in your delivery charge.

We accept PayPal, Credit / Debit Card payments for all orders placed. For your security and convenience we only accept payments via PayPal with a confirmed address. We do ask that all payments are made immediate to avoid delays in dispatching your order.

We run an automated ordering system so please ensure your correct shipping address is selected on the PayPal / eBay checkout as we can only send to the address that is attached to the eBay account unless notified via eBay messages prior to purchase.