When placing a bid on or agreeing to purchase one of our items, please note that you as the purchaser are agreeing to the following terms set below:
- The images used for this listing are supplied by our manufacter, and shows the design and style of the item listed for sale.
- Please note images used to advertise this item for sale may not be the same size as the actual item size listed, as all our images are stock photos.
- Therefore, please be aware of the size that you are agreeing to purchase, as we do not allow returns for incorrect sizes purchased.
- Products described in our listings are based on the actual items themselves, and are as accurate as possible.
- Product sizes are an approximation, so can vary slightly from listed size, due to some items being handmade.
- Due to dye lot variations, and different computer monitors & mobile screens, please allow for slight variation in colour.
- Any discrepancies with products must be brought to our attention within 5 days of date of delivery, anything after this time is no longer our responsibility.
- All items are checked thoroughly before being sent, so any damage caused by delivery is not the responsibility of us.
- All items must be paid for within 3 days of the end of auction/listing, or at least a notification of payment type must be made within this time.
- Items will only be sent once payment has been received and processed.
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RETURNS
- If you are not 100% satisfied with your purchase, we offer a 30 day returns policy.
- The item must not have been used within these 30 days, othewise returns policy is null and void.
- Change of mind returns will incur a 15% re-stocking fee.
- Items must be returned to us in NEW condition, and be wrapped up the same as received. Any item that is not sent back in this way will not be accepted upon its return.
- Once the item is back with us, we will inspect the item, and then organise the refund/exchange/store credit.
- The refund amount will also be minus the original postage charge to you. For items that have "free shipping" as freight charge, (amount to be determinded based on what was paid orginially) will be deducted from your refund amount to cover our original freight expenses.
- Example of refund amount: $100 purchased item with free shipping returned, so refund would be $100 minus 15% re-stocking fee = $85, minus original freight charge of $30 = Total refund of $55.
- If you believe you have received a faulty item, this must be brought to our attention via ebay messaging within 5 days of receiving the item.
- In the case of a faulty item, photo evidence will need to be submitted to us for assessment. Please then allow for up to 5 business days for assessment. If deemed faulty, then we will organise a return label/collection from you of the faulty item, and a replacement will be sent out.
- In the rare case than an item cannot be replaced, a refund will be issued.