Please keep in mind that most PW items are hand-finished in the factory, mass-produced, and may have tiny differences including blebs, pits, bumps, bubbles, crooked seams, loose threads, or tiny areas without color or glaze. We purchase directly from the retailer and do not cover, and are not responsible for, any factory flaws. None of our items will be shipped with chips or cracks, however, and all are brand-new and unused. We have MANY PW items and patterns available; please check the brand under new dishware in our store.  Many of the PW glass items are listed there, as well, or may be under another category such as collectibles or glassware. Feel free to ask if you are looking for something in particular. Again, we do NOT guarantee Pioneer Woman items, we simply offer them for sale. We will not replace or provide refunds for complaints regarding these items, and all purchases are absolutely final, with no returns.