AmScope 3.5X-90X Trinocular Stereo Boom Zoom Microscope + Fluorescent Light |
Shipping & Handling (Important Shipping Info!)
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Return Policy
We offer 30 days from the date of receipt
(verified by tracking information) to request a return on a unit. To do so,
please send us a message through eBay member to member messages, with your
reason for return, requesting an RMA number.
Note that shipping costs are borne by the
customer. Returns requested after 30 days are not valid, and any returns sent without
an RMA number will be returned to sender at the sender's expense. Also, please
insure all items shipped back, as damage to items by the courier during the
return shipment to us are not covered otherwise.
Please keep all original packing materials, as
they are required for return (or a 10% restocking fee will be charged).
Returned items must be in new/usable condition unless defective on arrival to
you.
Warranty Information
We, AmScope, provide all warranty services.
Please feel free to contact us whenever you need help by messaging us from the
store you purchased the product from.
- Five
Year Warranty for Microscopes - All our microscopes come with a five (5)
year factory warranty against manufacturing defects, covering labor and
parts.
- One
Year Warranty for Accessories - All our microscope accessories (USB
cameras, illuminators, illumination, dust covers, and etc.) come with a
one (1) year warranty.
Note: Buyers bear the cost of shipping and
handling cost round trip for warranty services. Warranty does not cover
consumable accessories and parts such as bulbs.
Warranty service times vary throughout the year,
and are processed in a first come, first serve manner, when parts are available
and in stock. Most repairs/replacements are done within 1-2 weeks, however if
there is a long line during the busy season, or if your parts need to be
ordered from our manufacturer, processing times can be up to 6-8 weeks. We
appreciate your patience and understand everyone has a critical need for their
unit, and do everything we can to ensure that these requests are handled as
quickly as possible.
Defective/Missing Items
For defective items or any missing items from
your order, please contact us right away to let us know of the issue.
We allow a 30 day period (from the date of
receipt of the item in the mail) to report such issues--any items missing after
that time frame will need to be purchased, and any defective items will be
treated as warranty issues for repair or replacement only (no returns for
refund).
For missing items and broken items, we do
require a picture of the shipping label on the box, and of the items that
arrived with your unit for verification before we can send any missing items or
replacements to you.
Return Procedure
To initiate an RMA, please send us a message
through the store you purchased it from. Include your order number, reason for
return, and if any pictures are required for your claim, please include them
also.
From there, we will process within 24-72 hours,
and if approved, issue you an RMA number and instructions on where to mail your
unit back to. If qualifying for return shipping covered by us (for defective
items within 30 days of receipt), your return label may take another 24-48
hours to process and be received in your email inbox.
Follow the issued instructions, and once
received, we will process the item in, and check to ensure everything is there.
We will contact you when the item is ready for return shipping (if a warranty
request), or simply issue your refund with the appropriate deductions (if any)
once processed.
Processing is done first come, first serve, and
can take between 1-4 weeks to process (depending on how many requests we
currently have in queue). We thank you for your patience while we work on your
request
