Handle Bauknecht 481246038146

1. Payment Methods

2. Shipping

The shipping costs include the shipping and packaging costs (cardboard packaging and packaging material) and are shown in the following table.

* The cash on delivery surcharge includes all additional costs and service amounts charged by the shipping service provider.

If several items that can be sent by post are placed in the shopping cart, we reserve the right to send these items together in one package. As a result, there are no additional shipping costs for you as a customer (you still only pay for the discounted mailing, although you will receive a package)!
There is also the option of adding items that can be sent by post, as well as additional items with parcel delivery, to the shopping cart. In this case, there is an automatic change to parcel shipping (to the higher cost shipping method), which is only due once. This will be shown in the shopping cart!

3. Order complete?

When purchasing multiple items, please call the checkout process only after the last item purchase! Only then will the various orders / purchases be combined into one order and only one-time shipping costs (possibly with surcharges) will be charged. The prerequisite for this is that the items ordered are also the same type of dispatch (e.g. by parcel). Only in this case can several orders / articles be combined into a total order via the checkout process.
However, if there are several articles / orders with different shipping methods, we will internally try to combine these into one shipment when identifying multiple orders and transfer back the shipping costs that have been paid too much. However, we cannot guarantee this comprehensively!

4. Multiple orders and multiple shipping costs?

NO! If you have placed several orders and only THEN called up and completed the checkout process, you will only be charged once for shipping costs. You will receive the order confirmation by email with the correctly calculated information about the "one-time" shipping costs.

5. shipping

You can order from us risk-free - Domestic shipping is mainly carried out with the shipping service providers DHL and DPD. Only in exceptional cases are shipments sent as letters by the shipping service provider POST.
For international shipments, the shipping service providers DHL and DPD are mainly used.

6.

All items in stock can be delivered immediately from stock!
In this case, the delivery time indicated on the article is decisive!
For all foreign orders there are country-specific slightly longer transaction and delivery times, which are approx. 1-3 days longer.
For your information: Depending on the financial institution you have chosen, a domestic transfer takes 1-3 working days!

for other payment methods on the day after the conclusion of the contract (PLUS 1-3 days, which may require the payment between the credit institutions) and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day will take the place of such a day.

7. Local service

Please note that Dein Ersatzteil M + M UG (limited liability) operates exclusively as an online mail order company. Unfortunately, it is not possible to order, collect, complain and return items that have been ordered on site. So please contact us by email.

1. our service

• You will receive an invoice with VAT.
• We only carry new goods in their original packaging.
• Articles are only offered in exceptional cases that are declared as a) refurbished, b) "2nd choice / B-goods", c) "Articles that have been tried / used once for test purposes", and d) exhibits and are offered as sales articles . These articles have been checked for their quality and functionality and can be ordered at a lower selling price without risk. The articles are absolutely comparable to the articles in their original packaging - only possibly with very slight signs of use.
• Mainly stock items are offered. This means that there is a very high level of article availability.
• Nevertheless, we also offer items that are not directly in stock (as an additional "availability service" for you to significantly expand our range and make it available to you), but which are indirectly available and available via internal order retrieval can be ordered. If items are first ordered on an order-related basis - the delivery time is explicitly displayed in the item offer - the standard delivery time is extended accordingly.
• We respond to all inquiries within 24 hours.
• Do you have any questions, improvements or criticism: Of course, we are there for you and always have an open ear for you!

2. FAQs

2.1. Article / assortment

2.1.1. I can't find the item I'm looking for

Please contact us and provide us with the information you have available. We search for you! We will then contact you and offer you the desired article or Order-related on request (with a certain waiting period), or inform you that we unfortunately do not have the item in our range and cannot procure it (at short notice).

2.1.2. Where do you get your articles from?

The range includes predominantly European branded articles from various manufacturers.

2.1.3. Item availability

Almost all items offered are available from stock. Furthermore, we also offer items in our range that are within our direct and indirect range of orders, which are processed / purchased within an acceptable delivery period on an order-related basis. In addition to this, we also offer you the option of procuring items that are (at all) not yet offered / displayed as "special orders" for you - if this can / is possible for us. Since these are "special orders", the delivery time will increase accordingly. This means that the dispatch of your order will be delayed by a few days. If you are interested, please do not hesitate to contact us by email. Especially in the last two options, the corresponding delivery time / deadline is explicitly displayed on the article / offer, or Communicated to you. If the specified delivery time / period is noticeably exceeded, you of course have the right to withdraw from the purchase.

2.1.4. Is the spare part suitable?

Please note the information in the item description, as well as the table at the end of the item description, in which the use / restrictions and reference numbers given for comparison purposes are displayed, which you can possibly compare with your component by specifying a number. If a reference number is given in the article that matches your component, the article / spare part is suitable. If you are not sure, please contact us in advance and pass on your component and device data so that we can compare. We will give you an answer as soon as possible as to whether the article is suitable.

2.1.5. Can I also order / receive items that are currently not in the range?

YES - this is definitely possible! Please contact us with the information you have. We search for you! We will then contact you and offer you the desired article or Order-related on request (with a certain waiting period), or inform you that we unfortunately do not have the item in our range and that we cannot procure it (at short notice) with a "special order".

2.2. Payment & shipping

2.2.1. How do you send - with which shipping service provider?

Our "main" shipping service providers are DHL, DPD and Post. However, we generally do not want to rule out that we may use other shipping service providers such as Hermes, GLS, UPS, etc. in the future. will be included in our portfolio.

2.2.2. When will the order be shipped?

The dispatch takes place immediately after receipt of payment (this is read in daily). Orders with the payment method "cash on delivery" are immediately released for logistical processing.
Please note: Depending on the bank you have chosen, a domestic transfer takes 1-3 working days!

2.2.3. How long does the delivery take?

The delivery time is extended by approx. 2-3 Days.

2.2.4. Sending status - where is my shipment?

You will automatically receive an email when your order has been transferred to the shipping service provider - including a shipment status link from the shipping service provider concerned.
This mail is sent on the evening of the dispatch day, as only then is it ensured that the dispatch service provider has confirmed the shipment on the system side and that the existing shipment information (track & trace information) is available in the relevant portal of the dispatch service provider with tracking data.

2.2.5. Multiple orders and therefore multiple shipping costs?

NO! If you have placed several orders and only THEN called up and completed the checkout process, you will only be charged once for shipping costs. You will receive the order confirmation by email with the correctly calculated information about the "one-time" shipping costs.

2.2.6. When should you start paying - the checkout process?

When purchasing multiple items, please call the checkout process only after the last item purchase! Only then will the various orders / purchases be combined into one order and only one-time shipping costs (possibly with surcharges) will be charged.

2.2.7. Can I pick up the items I have ordered?

Unfortunately, no!
Please note that Dein Ersatzteil M + M UG (limited liability) operates exclusively as an online mail order company. Unfortunately, it is not possible to order, collect, complain and return items that have been ordered on site.

2.2.8. How can you pay?

We currently offer the following payment options:

Unfortunately, we cannot offer you a cash payment in connection with personal collection! You will receive all possible payment options directly after the purchase via the checkout (or "Pay now" and "Continue" function).
In addition, you will automatically receive an order confirmation by email after the purchase, in which all necessary information is shown (total amount, intended use, account data, address data, etc.). Please check your details there again (billing address and above all shipping address and contact us if necessary. immediately by email if you noticed an error there).
For your information: Please note that you may have different address data in eBay than the address data stored in the PayPal payment option. In this case, please contact us if an incorrect delivery address is given in the order confirmation.

Special agreements on the payment methods offered: Purchase on account via PayPal!
When purchasing on account via PayPal, we irrevocably and fully assign our payment claim directed against you to PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg. You agree that PayPal (Europe) S.à rl et Cie, SCA will carry out a credit check using the transmitted data before accepting the assignment. We reserve the right to refuse this payment method as a result of the credit check. You will be informed of this in the eBay checkout process. If the purchase on account is approved, PayPal (Europe) S.à rl et Cie, SCA accepts the assignment, so that debt-discharging payments can only be made to PayPal (Europe) S.à rl et Cie, SCA. The payment period is 14 days from receipt of the goods.

2.2.9. What do you have to consider when making a payment?

So that we can clearly assign the incoming payment from you, please include your order number and your first and last name in the purpose of use. For all ebay purchases, enter either the M + M order number or your unique ebay user name, as the ebay article number is NOT unique. This makes it easier for us to identify the payment and assign it to the corresponding order. Otherwise, a clear assignment is not guaranteed and processing can be delayed.

2.2.10. Are you sending an invoice?

YES! The invoice also includes the VAT shown.

2.3. Complaints & returns / returns

2.3.1. Withdrawal from purchase - cancellation of the order

Please find out more about our cancellation policy and terms and conditions. In order to guarantee an orderly and clear complaint and return process, please contact us in advance of the return and inform us about a (possible) return. This helps us to process the return as quickly as possible to your satisfaction.

2.3.2. The shipment is defective or incomplete - what now?

Please contact us immediately so that we can solve the problem as quickly as possible!

2.3.3. Wrong order - article not suitable - what now?

Please contact us immediately and describe your problem, why / why the ordered article is not suitable. We will try to find a solution for you as soon as possible!

2.3.4. How can I return items I have ordered?

In order to guarantee an orderly and clear complaint and return process, please contact us in advance of the return and inform us about a (possible) return. You will then receive detailed information about a possible return. This helps us to process the return as quickly as possible to your satisfaction.
Please enclose a copy of the invoice with the return, and if possible also the reason for the return and your full bank details, so that we can transfer the invoice amount back to you. You can find the return address under the cancellation policy.
If you are not completely satisfied with the delivered item, or if there are defects, please contact us to coordinate the further process and to clarify further options in advance. After receipt of the return, the goods may be checked by our complaints department. Remittance is carried out. We hope for your understanding.
Please refrain from non-free returns! For us as the recipient, this results in considerable additional work and costs, which must be avoided. Under certain circumstances, we reserve the right to offset the additional costs in the event of a refund of the amount.

2.4. Contact - when are we there for you?

opening hours: Monday - Friday from 8:00 a.m. to 5:00 p.m.
Local service: Pickup not possible!

1. Hints

On-site service: Please note that Dein Ersatzteil M + M UG (limited liability) operates exclusively as an online mail order company. Unfortunately, it is not possible to order, collect, complain and return items that have been ordered on site.

Please check your stored address data.

2. Order complete?

Please call up the checkout process only after the last item purchase. Only then will all the items ordered be combined into a total order and you will only receive a one-off shipping fee.

3. After the purchase

You will receive an order confirmation from us by email. Necessary and additional information that is important for the final order processing is displayed there. Please check the (address) data you entered in the confirmation.

4. Your payment

So that we can clearly assign the incoming payment from you, please include the M + M order number as well as your first and last name in the purpose of use. For all ebay purchases, enter either the M + M order number or your unique ebay user name, as the ebay article number is NOT unique. This makes it easier for us to identify the payment and assign it to the corresponding order. Otherwise, a clear assignment is not guaranteed and processing can be delayed.

5. Shipping your order

The order will be made ready for dispatch immediately after receipt of payment and handed over to our shipping service provider. You will also be informed of the status of the shipment by email.
No waiting times: the order is sent immediately when the payment is made and completed at the same time!

6. Item availability and delivery time

Almost all items offered are available from stock. The delivery time is shown in the offer. For all foreign orders, there are country-specific slightly longer transaction and delivery times.
For your information: Depending on the financial institution you have chosen, a domestic transfer takes 1-3 working days!

7. Complaints and returns

Please find out more about our cancellation policy and terms and conditions.
In order to guarantee an orderly and clear complaint and return process, please contact us in advance of the return and inform us about a (possible) return. Please enclose a copy of the invoice with the return, and if possible also the reason for the return and your full bank details, so that we can transfer the invoice amount back to you. The aforementioned points are not a mandatory requirement for exercising the statutory right of withdrawal, but they help us to process the return as quickly as possible to your satisfaction.
You can find the return address under the cancellation policy.

If you are not completely satisfied with the delivered item, or if there are defects, please contact us to coordinate the further process and to clarify further options in advance.
After receipt of the return, the goods may be checked by our complaints department. Remittance is carried out. We hope for your understanding.

Please refrain from non-free returns! For us as the recipient, this results in considerable additional work and costs, which must be avoided. Under certain circumstances, we reserve the right to offset the additional costs in the event of a refund of the amount.

8. Please rate us

As a seller, we automatically assign our ratings after your purchase and payment.
Reviews are very important to us as sellers, as they give potential buyers an impression of how we present ourselves on the market from the buyer's point of view. We always try to meet your requirements and want to satisfy you completely - that's what our name stands for! Please take a moment to send us a review.
And if something has not happened to your satisfaction, please do not rush to rate us with a neutral or even negative rating. We are also made of "flesh and blood" and make mistakes that we want to remedy and fix as quickly as possible!
Please contact us beforehand so that we can accommodate you and resolve the discrepancy to your satisfaction. Please give us this chance!