RETURN, Refund, EXCHANGE & CANCELLATION POLICY:
We want you to be delighted with the products you buy from Master Finish but, if for any reason you do change your mind, you can return your purchase in its original condition within 30 days of purchase. You will just need to send a message via eBay or open a return request. Once your return is approved you need to send it back to us together with your name, address, eBay id and date of purchase. Failure to include these details may result in refusal of refund/exchange. We will exchange the product or issue a refund in full via your original method of payment. We may levy a charge on your refund where a return is made as a change of mind or orders placed in error and where item is already marked dispatched.
Exchange/Damaged items/Missing contents:
On receipt of the Products, you must check they match your order. If there is any problem, or if they are defective or damaged or something is missing you must notify us as soon as is reasonably possible (within 30 days of your order) via eBay message. For damaged or missing parts/components claims it is buyers responsibility to keep all packaging and boxes as we may ask you to send us clear pictures to determine the claim and to send them back to us in some cases to provide a replacement or refund. Claims may be reduced or rejected if we have not been given an opportunity to put matters right.
In addition to the right to cancel an order as described under cancellation of orders, if there is a problem with your order or the Product(s) you purchase is(are) faulty, we may make good any shortage or non-delivery, or offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please send us a message through eBay all messages are answered within 2 working days. Our normal attended working hours for online and email inquiries are 8:00 am to 4:30 pm (Mon-Fri). We don’t answer messages/inquiries outside these days/hours.
