We know you like to get your parcels fast! At Bevilles we aim to deliver your beautiful jewellery and watches to you with ease.

Capped Delivery Costs

We make it easy by capping your delivery costs. 

FREE delivery on all orders over $50

Just $9.95 for standard delivery. Just $12.95 for express delivery 

Delivery Zones 

Bevilles offer a reliable and affordable delivery service to all areas within Australia.

Estimated Delivery Times

Australia Post or Couriers Please will deliver to your nominated address, Monday to Friday excluding public holidays. Customer orders will be dispatched from our Melbourne warehouse once payment has been approved from our finance company within 1 to 4 business days.

Please note that any customised items including our personalised range will be delivered within 4-6 weeks of order placement.

Bevilles always endeavours to ensure fast and reliable delivery, however sometimes there may be slight delays that are beyond our control. If you need an item by a specific date, we recommend contacting the Online team through ebay messages to confirm delivery times.

Track Your Order

We ship all of our orders via Shippit, where either Australia Post or Couriers Please will deliver your items. Once your order is shipped, you will receive a confirmation email which will include a Tracking ID Number  

Need Help?

If you have not received your parcel within ten working days of ordering or your parcel has arrived damaged, please contact us via ebay messages.

We understand that buying jewellery online is convenient, but sometimes items just don’t fit or suit you! You may return any items bought online and instore within 90 days of purchase for an exchange - even items that are on clearance. How fabulous is that! For change of mind purchases, you have 30 days from date of purchase to obtain a refund. Or 90 days to obtain an exchange or credit note.

The important thing to remember is that we want the beautiful jewellery you purchase from Bevilles to be perfect for you.

Bevilles will Refund or Exchange at any time where goods are:

• Deemed to be faulty (ie- have a manufacturing fault or defect).
• Are not ‘fit for the purpose’ that was made known to staff at the point of sale
• Different to the sample provided, except where natural differences occur within the specific quality bracket.
• Have obvious defects that were not apparent or brought to the consumer’s attention at the point of sale.
• In conflict with any other rights provided for by State Legislation or the Australian Competition & Consumer Commission (ACCC).
• Excluding Personalised, made to order and finance sales.

Warranty Guide

At Bevilles, our number one priority is to have our customers feeling fabulous every time they shop with us. We appreciate just how important peace of mind is when making a special jewellery purchase. This is why we offer a 365 Day Jewellery Warranty.

We provide a limited 365 day manufacturing warranty on all jewellery purchases with proof of purchase. This does not cover ‘accidental damage’ ‘deliberate damage’, excessive or normal wear and tear. If a Bevilles item does not live up to your expectations, and you believe it is in fact faulty, our staff will happily assess the item and work with you on an appropriate solution.

We guarantee to work towards a fair and reasonable outcome for our customers, each and every time. Suitable solutions may be a repair, a replacement, an exchange for another item or a refund.

How Do I Return An Item?

Please contact our customer service team via ebay and request a return label. We will email you an Australia Post return label. Instructions will be provided with the label. Please ensure that you include your original invoice/receipt and a short note stating that you would like a refund or exchange. Please include product numbers if wanting to exchange for a different item.

PLEASE NOTE: Your refund or exchange will not be actioned until we receive your item back at our Head Office.

What if my product is faulty?

We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact customer service within 2 days of receiving the item. Email us via ebay messages to let us know. We will email you an Australia Post return label. Instructions will be provided with the label.

Welcome to our frequently asked questions page. Below is a list of the most frequently asked questions from our customers.

Q: How do I pay for my purchase?
A: We accept Credit Card and PayPal.

Q: How long will it take before I receive my order?
A: We aim to have your purchase delivered to you within 7 working days. This is subject to product availability and the delivery option you chose. We will be in contact with you if there is a delay with your order.

Q: Do you accept returns and/or exchanges?
A: Yes, we accept returns and exchanges covered within the Returns Policy.

Q: How long do I have to return an item?
A: At Bevilles we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. If you have bought an item at Bevilles and you wish to return it back to us, then you have 30 days in which to do so. You may simply post back the item to us covered within the Returns Policy. A refund can be given once we receive your returned item.

Q: What if I don't like the item I purchased and want to exchange it?
A: If you have bought an item and you wish to exchange it, then you have 30 days in which to do so. You can return your item to our online store. An exchange can only be organised once we receive your returned item.

Q: Is your eBay online shop secure?
A: Yes, eBay is one of the safest place to shop online. As with any website, do not share your eBay username and password to anyone and always ensure you're logged out once you've finished shopping online.

Q: How secure is my online payment?
A: ebay uses PayPal as its preferred and accredited payment option. PayPal is one of the safest and secured payment systems being used worldwide so you can be confident that your payment and all personal information are completely safe.

Q: Can my order be sent to a different delivery address?
A: Items can be despatched to any location in Australia and it does not have to be your home address either. This is a popular choice for ordering gifts that are meant to be a surprise for someone, such as your partner for example. However, to help prevent fraud, your invoice will be sent to the address in your PayPal account. Please send us a message during checkout to ensure we deliver your parcel to the desired address.

Q: How can I contact you?
Email - you can contact us at any time via ebay messages. If you send us a message late in the day, after hours, over the weekend, or on a public holiday, we will reply as soon as we can on the next business day.

Business Hours: 9am – 5pm Melbourne time
Monday – Friday (closed public holidays)

Q: How can I find a particular product?
A: The website has been designed so that you search easily and efficiently to find the watch, piece of jewellery or gift that you are looking for. When looking at products, you can narrow down your search by selecting the relevant category or using the search bar found on the top of the store page.

If you cannot find your desired item on the store page, this does not mean that we don't stock it. You can email us through ebay messages and we will be happy to answer any of your queries.

Q: Are receipts sent with purchases?
A: With every product that is despatched by Bevilles.com.au or here in our ebay store, a despatch note will be issued. This is your proof of purchase (i.e. receipt). This will contain information such as the company name and address, the product(s) purchased, along with their price and the total amount. Please refer to your receipt in event of a return.

Q: Is Bevilles Jewellers an established business?
A: Bevilles Jewellers is an established business operating for over 80 years with retail stores throughout Victoria, New South Wales and South Australia. Our ebay store has been operating since October 2009.

Business Hours:

9am – 5pm Melbourne time
Monday – Friday (closed public holidays)

Email - you can contact us at any time via ebay messages. If you send us a message late in the day, after hours, over the weekend, or on a public holiday, we will reply as soon as we can on the next business day.