 |  Feedback
We are in the business for refinements and improvements! Feedback is always welcome from the end-user, so please send any major feedback or additional information, hints or tips you would like to share via eBay email.This has been invaluable in the past for development of the PDF manuals. If for any reason, you have any problems with the product, please contact us first before posting Negative or Neutral Feedback. Good communication is important, we are here to resolve any problems and to provide you with a good customer service.
Receipts and invoices
In most cases your emailed PayPal receipt will be sufficient enough for your own personal records. In order to produce a more paperless environment we do not send out paper invoices. If you are a business owner or company and you require an invoice please request this after payment or when your cards arrives, an invoice will then be generated and emailed to you as a PDF.
Postage
All cards are posted in thick mailer and should arrive to your destination in perfect condition. If a card arrives damaged please email as soon as possible and a replacement will be sent out.
Tracking (option at checkout):
Once a card is posted, unless tracking was paid for we will have no idea if it arrives okay without contact from the buyer. A small percentage of cards get lost in the postage system for one reason or the other! For international orders it is advisable to pay for tracking, however standard airmail is generally reliable. We will send a dispatch notification and a tracking number (if tracking was paid for). If your order has not arrived a day or two* after the expected arrival date (Please refer to the expected delivery time below for your country), please contact us.
Track items here: royalmail.com/track-trace
*Card delivery times:
UK: 1– 3 Working Days
Europe: 5– 7 Working Days
Rest of the world: 7 –15 working Days | |
