We can be contacted at any time through eBay messages if you have any questions, comments, or product requests. We will respond to you within 24 hours and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We'd like to be sure you are completely satisfied with your purchase.
| Payment | All payments can easily be made instantly through Paypal. All our prices include VAT. If you do require a VAT invoice please either leave a message on the order itself or contact us via the eBay messaging system prior to your order being dispatched. If you would like to cancel your purchase, please contact us before the item has been dispatched. Unfortunately, once the item has been marked as dispatched it is then too late to cancel the transaction |
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| Shipping | Orders placed before 3 pm (Mon-Fri) are dispatched the same day after receiving cleared payment, any orders placed over the weekend will be dispatched the next available working day. It will be dispatched through Royal Mail. |
| Returns | All items sold are new & unused unless otherwise stated and should therefore be returned in the same saleable condition. We will accept any items back for refund if they are returned to us in original, unopened packaging and are in unused condition. Refunds will be made of the purchase price paid if returned within 30 calendar days of receipt. Returns postage and packaging costs should be met by the buyer unless the item is either damaged or faulty. If goods are damaged or faulty please notify us through eBay messaging to enable us to issue you with a pre-paid returns label. Once we have received your item using the pre-paid returns label a refund will then be given unless a replacement has been issued prior to return. Please note: we will not be able to cover return postage costs that do not adhere to this process. All goods returned must be arranged prior to sending via the eBay messaging service. This will enable us to assist you more thoroughly with your request and to deal with any difficulties. Refunds will only be issued if the buyer encloses within the return a copy of the purchase invoice, a brief explanation as to why the item is being returned, and also their eBay user name, ID and home address. The refund will be by the same method used as the original payment. |