We strive to provide 5 star customer service and want all of our customer's to be 100% satisfied with their purchase. Not happy? Returns are EASY! 

Send us a message us on eBay within 30 days of receiving your item.

Ship the item back in a padded envelope with its original tags attached to the address provided.

We will process your refund as soon as we receive your merchandise.

Orders placed before 2:00 PM Central Time will be shipped the same day as long as the payment has been cleared by PayPal. If your order requires sizing or any other sort of customization shipping time may vary.

All orders within the U.S are shipped via USPS First Class mail unless otherwise specified and can take up to 3 to 10 business days. 

International delivery is usually done in 2 weeks but it can take up to 6 weeks due to customs depends on how long the item takes to be cleared in customs. Universal Jewels is not responsible for the delay in shipment due to customs or any customs duty or customs clearing charges.