Shipping Information:
To the U.S.: Around 1 – 5 working days
To Canada: Expedited shipping 2 – 5 working days by DHL Express
To Australia: Expedited shipping 2 – 5 working days by Aramex Express
To European(UK, Germany, France, Spain…): Around 2 –4 working days by FedEx Priority
Another country: Expedited shipping 3-5 working days, about 3 - 5 working days by Express.
Sometimes Due to stock availability, products may be shipped from other parts of the world but the delivery time will be the same.
We have warehouses almost all over the world, for better delivery, we may ship from the nearest warehouse also.
For orders outside the USA/UK If custom Duty is Charged, that will be paid by the consignee only.
If you bought the wrong item, the Shipping cost, eBay, and PayPal fees will be deducted from the purchase price.
*** All items will be shipped within the same day or 1 working day after receiving cleared payment (Saturday, Sunday,
U.S. Holidays)
*** We will ship to your eBay checkout address, please keep your address correct, and provide your phone number,
this is for the shipping company to deliver items for you correctly and soon.
Payment:
● We accept all major cards and banks including PayPal/Visa/MasterCard/Gpay.
● Please make your address information correct as below:
1. Your FULL NAME
2. Your Full Delivery / Shipping Address (plus postcode and Phone Number)
Warranty:
Three-year factory warranty. We have a strict QC before sending out the items. If your item has any problem with
the warranty, please contact us, we are always here. Your satisfaction is our goal.
The warranty does not extend to any products that are physically damaged or that are not under normal
operating conditions as a result of misuse or improper installation on the buyer/user's part.
Return Policy:
1. All items are guaranteed for 60 days from the day of receiving the items. If you are not satisfied with the item,
simply return it to us but before returning, confirm the return address from us.
2. Please email us about the return, and we will offer you the return address.
3. Refunds or replacements are available. After receiving the returned items, we will make the refund to you
within a week (shipping fee and eBay/PayPal handle fee of 15% of the listed price will not refund)
4. The returned items must be in original condition: including the original package box and all accessories/
warranty card/ user manual/ original carton/ packing materials have to be completed.
About Us:
As a professional team who are specialized in hearing instruments. We can offer you, Splendid Customer
Service, high-quality product with a more economical price.
Feedback:
Your Positive Feedback will encourage us to offer much better service for you.
If you have any questions about our product, please contact us via the eBay messaging system, we will try to offer a good solution within 24 working hours or maybe earlier depending on the nature of the query.
Thank you very much for visiting our store!