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What should I do when both earbuds fail to pair with each other or occur connection related issues?
-Usualy you just need put both earbuds into charging case, then take them out, both earbuds will automatically get paired with each other successfully.
How can I troubleshoot when experience charging issue?
-Remove the protect film from the earbuds.
-Clean the earbuds'copper charging pins at the lowest part of the stem and the pogo pins inside the charging case with rubbing alcohol to ensure the earbuds are charging properly.
How to connect to a new device?
-Turn off the Bluetooth setting of original paired device.
-Turn on the Bluetooth setting of another device.
-Search again for the pairing name "AWEI S1 Ultra"and click to connect.
What should I do when both earbuds fail to pair with each other or occur connection related issues?
-Usually you just need put both earbuds into charging case, then take them out, both earbuds will automatically get paired with each other successfully.
-If it still not workable for you, please free to contatc us.