Dionne & Grenier Computers Refund/Return Policy: 30 Days - Money Back Guarantee!

Refunds & exchanges must meet these simple requirements:

1. Item must be in the same condition that you received it. Please send back in original packaging if at all possible. New items will only be accepted in their original box. Software in retail boxes must be unopened and still sealed. 
2. Item must be returned within 30 days of delivery. 
3. RMA(Return Merchandise Authorization) number must be included with return inside/on box.
4. All items from listings marked “as-is”, “defective”, “parts only” “incomplete” or with “No returns accepted”  are non-refundable except for cases of items not matching listing description i.e. wrong item(s) sent or item(s) not as described.

• If you have questions, please feel free to contact us via eBay Message System 
• All shipping charges are NON refundable under any circumstance, even if the buyer returns a DOA product. This is because the shipping cost goes to the shipping company, such as Canada Post, FEDEX, UPS or USPS.  
• Non defective items may be charged a 20% restocking fee.
• All returns must go through the RMA process and receive prior authorization before being sent back. To request an RMA, contact us via Email (eBay Message System)
• All our items (unless specifically noted) will have a sticker added with a serial number (e.g. EM180922112). To issue a RMA number we must first verify this number and match it to item sent. We will take 1-5 days to test/confirm condition of returned item before issuing a refund/exchange.
• We are not responsible for any shipping cost to return  including brokerage fees. Make sure sender(you) is responsible for brokerage fees if this applies to the shipping method you choose for return.
• We are not liable for lost or un-traceable packages. When returning any items to us, please use a Canada Post or USPS postal delivery with confirmation/ tracking number. Please email us tracking number.
• Before leaving negative or neutral feedback, we strongly recommend contacting us first. We will do our best to work with you to resolve the matter. We care about our Ebay rating and consider anything less than 5 stars a failure. We appreciate the positive feedback and will do the same!

Your questions are important to us. Please email us with any of your questions. Emails are answered between 9am and 5pm (PST) Monday through Friday.