Orange Sunkist Neocaridina Shrimp 10 +

We keep shrimps at the following parameters. Please drip acclimate accordingly.
Live orders are shipped on Mondays and on Tuesdays in case of holidays. Incoming orders on Monday will go out the following week.

Please read the information and details below before purchasing.

1) If there are DOAs in the package, please DO NOT OPEN THE BAG(S) YET. Please take (5) clear pictures of the shrimp / fish in the unopened bag (s) in front of our shipping box with your address label showing within 1-2 hours of delivery.  We need to see both the DOA and survivors clearly in the pictures.  The time will based off the time delivered to your location.

2) Please message us on eBay or text us with pictures attached. We will get back to you as soon as we can.  There's no need to open a claim or case to get refunds for DOA.  Doing so will just delay the process for you.

3) We will refund you for the DOA based on the price paid per unit.  If you paid for 10. The refund will be the final price paid by you divided by 10 units. There may be DOAs in the bag and you will still have 10.  That's why we send extras to cover this. Refunds will not include shipping costs paid (UPS 2nd Day / Overnight etc)  Any replacements will be sent at our discretion. 

4) Once the bags are opened and the acclimation process begins in your tank or container, WE ARE NOT COVERING ANY LOSSES BEYOND THIS POINT. If the shrimp or fish looks sick, CONTACT US ASAP before opening the bag. So please do your research / due diligence prior to purchase and follow proper acclimating and quarantining procedures before releasing the fish / shrimp into your tanks. If you have any questions, please ask us beforehand and do not make assumptions. 

Thank you for your support. Fish keeping / shrimp keeping is a great hobby and should not be a stressful one. We will do what we can to help you through the processes. Please feel free to ask any questions beforehand.