TERMS of SALE
Once a bid has been placed, it is a legally binding contract of purchaseIf payment is not received within 7 days of purchase then a Non Paying Buyer Dispute will be filed, and 10 days later a final fee credit lodged.
Once goods have been dispatched this will be entered on your ebay file with tracking numbers where applicable.
Once you receive your goods, please inspect them for any damage during transit, and report the said damage within 24hrs via e-mail. If all is well please leave feedback, so we are aware that you have received your goods. Please note that if there are any problems, contact us first via e-mail giving full details of any problem along with your user ID
SHIPPING TIMES
I always aim to ship your goods within 24 hours of a cleared payment being received by me. I usually send items next working day though bear in mind I do take some time off on weekends. Midday cut off. All goods have proof of posting so if they have not arrived when you think they should have please contact me first before you leave feedback.
PAYMENT
Paypal for next day postage or personal cheque made out to John Hewitt. Which will need 6 working days to clear before posting. I can also take card payments. EXCHANGES Buying from a picture sometimes means an item is not exactly as you expected or the size is not what you thought. If this is the case I will exchange for another size if you return the item with a packing note and the size you prefer. If the item isn’t faulty then return postage is your responsibility. All returned items must include the following details:- Reason for return. Date of original purchase. Ebay id. Method of payment. Without all these details an exchange or refund can take longer.
RETURNS
Buying from a picture sometimes
means you do not buy what you were expecting or the size is wrong. In
all cases we will accept a return. A full refund less postage will be
given providing the goods are returned in an as new saleable condition
in the original packaging.
WARRANTY RETURNS
Most items come with a 12 MONTH
MANUFACTURERS WARRANTY covering manufacturing defects only. This
warranty excludes any damage caused by the user or carrier. You must
satisfy yourself that the goods are OK when signing for them. No carrier
will accept a claim for damaged goods if they are signed for as OK
If your item develops a fault due to a manufacturing defect please get in contact with us.
If returning you must make sure the
goods are packed properly so that the contents are protected from any
shipping damages. Please note that we will not accept returns for
merchandise that is not in its original packaging and/or used, unless it
is being returned because of a manufacturers' defect. Return postage
will be paid by buyer. Prior to any return please get in contact with us
via e-mail, so we can help you quickly and efficiently. We aim to deal
with all e-mails on a 48hr turn around Monday to Friday.
Please note that you are responsible
for the cost of return postage in any instance. We can only refund or
replace items we actually receive. To guarantee receipt YOU must return
the item by a "signed for" service; this will provide you with a proof
of receipt. All Returns are processed within 5 working days of receipt
at our office. Please ensure you include your eBay user ID, listing
number and reason for return; otherwise the refund could be delayed.