Refunds, Returns, & Exchanges

If the item you have purchased arrives faulty or damaged please contact us within 24hrs of receiving your parcel.

We will require a picture of the product including the packaging if this is visibly damaged.

When you have provided this information, we will investigate the problem and try to resolve it as quickly as we can.

If you cannot provide photographic evidence of a damaged delivery along with ALL original packaging, we will NOT issue any refund nor will we ship out a replacement.

In the unlikely event of an item being incorrect due to an error on our part, we will ask you for a picture of the product and the invoice, once the item is returned we will dispatch the correct item on a 24hr delivery.

If you order something in error or change your mind we will accept a return of the product in its original packaging & unused.

Please advise us of this within the first 5 days of receiving your order.

This will be returned at your own cost & there will be a 25% restocking fee levied.

We will issue your refund within 48hrs upon receipt of the return.

If your original purchase qualified for FREE postage and packaging and you choose to return any part or the entire order, you will be responsible for the postage and packaging we incurred to ship the item(s).

Please contact us before returning any items as you will require a return address.

It will be up to you to send to our returns address via a tracked service.

All refunds are issued within 72hrs from receiving the item back in a satisfactory resaleable condition.