All of our video games, consoles and accessories are pre-owned unless stated otherwise, they are Cleaned and Tested to make sure they are in perfect working order, and you will need to expect that all DLCs are used or expired. Games will either come in a regular case or greatest hits case and we cannot guarantee which one you will receive as we have multiples of many games also games may or may not come with manual, if you have any trouble with any of our games, please contact us directly so we can either ship you out another one or fully refund you, please use photos for reference and contact us if you have any questions