RETURNS
In all cases, please contact us, (Pillar Box Gifts), via eBay messages, before returning items.
We are happy to cover return postage costs for Faulty, Incorrect or Incorrectly Described Items, as long as they are reported via eBay messages to Pillar Box Gifts within 30 days after the item has been delivered.
We reserve the right to not refund in full if the item is returned damaged, used and/or not in the original packaging when we receive it.
To return your item, you must return it to us in the same condition as you received it, unopened and in the original packaging. You are responsible for returning the item.
RETURNS DUE TO CHANGE OF MIND
If you change your mind about an item after ordering, we are happy to accept returns on this basis after messaging us via eBay messages. You are responsible for the cost of return postage and for returning the item in the same condition it was sent in.
DAMAGES
We always take care with the packing of our products, we send them out with care. But there are occasions that while on route to our customers the item may receive damage for reasons that are not a fault of ours. If you have received an item that is damaged in any way, then please can you follow the following instructions so that we can process your order.
*Contact us as soon as you can via eBay messages.
*Take clear photos of outside, inside and contents of the box/packaging.
*Take clear photos of the damaged item.
*Send the images to Pillar Box Gifts via eBay messages.
PLEASE NOTE:-
It is important the correct Return Reason is used when opening a return on eBay.
When you contact us regarding a return, we will assist you on which reason to use.
Misuse of Return Reasons will not be tolerated and, as such, members will be reported to eBay, without exception.
Discounts, Best Offers, or Markdowns Tips:-
Discounts (%) deducted at checkout are not valid if Best Offer is used.
If you benefit more from the discount amount, just Buy It Now instead of making an offer and the Discount will be deducted at checkout.
Best offers are available on some items. Please offer reasonable offers, as very low offers will be rejected.
Markdowns will show the previous price and the new marked down offer price.
Some markdowns may have Best Offer on the listing. It is unlikely that a Best Offer will be considered if the item is already Marked Down.