All payments are processed via eBay.

-This product is classed as Fragile-Medium. Please refer to the map to find your postcode zone to see whether an additional delivery charge is due for your order with us. Please click here to pay delivery surcharge.

-All bulky items are sent via a 3rd party courier company. A text/email will be sent to you confirming delivery date/s.
Please provide a mobile number at the checkout.
-Delivery within 3-5 Working Days.

-Any damages must be reported immediately on receipt with pictures and we will either provide a free replacement or refund (once the item has been collected).

-We Strongly recommend not to book a plumber/fitter until your order has been received in a satisfactory condition.

*(Offshore, Channel Islands, Scottish Highlands, Northern Ireland delivery not available unfortunately as the postage is cost-prohibitive as part of our Free Postage offer.

You may return, any items within 30 days of delivery for a full refund, no explanation needed, as long as your item has not been altered in any way (sized ring, altered engagement rings, etc).

In case of errors, (you received an incorrect or defective item, etc.) We offer a full refund and we will cover the cost of return shipping.

You should expect to receive your refund within 2 days of delivery.

It is your responsibility to make sure the package gets to us safe.

We highly recommend all packages to be shipped insured with tracking number and delivery conformation.

If you need to return an item, simply login to your account, view the order, under purchase history, locate the drop down to the right, select the choice Return this item.

We have been engaged in designing and importing a variety of bathroom products for the last 14 years and everything we sell must conform to our strict quality standards. If we don't feel comfortable in installing a product in our own homes it doesn't make the cut. We are on a mission to provide Hygiene & Personal sanitation to the UK populace at a fair and affordable price. Serving the nation from our 20,000 sq ft warehouse in West Bromwich.

You will be surprised at the quality of the products and years of use it is going to give you. We have been selling to trade and other retailers for the last 14 years but now open to the public.

If you have any questions about your order or an item we sell, feel free to contact us through eBay, one of our representatives will reply as soon as possible.