Please read all the below as placing an order is entering into a contract. Placing an order is an acceptance of our terms and conditions

• If payment is not received within 7 days of purchase then a Non Paying Buyer Dispute  will be filed, and 10 days later a final fee credit lodged
• Once goods have been dispatched this will be entered on your ebay file with tracking numbers where applicable
• Once you receive your goods, please inspect them for any damage during transit, and report the said damage within 24hrs via e-mail. If all is well please leave feedback, so we are aware that you have received your goods. Please note that if there are any problems, contact us first using the  e-mail address on the complement slip giving full details of any problem along with your user ID

EXCHANGES and RETURNS.

Buying from a picture can sometimes be hit and miss so if you want to return an item for another size that will not be a problem providing I have the size you require. If you simply decide you don't want the goods then as long as they are returned as supplied in a resalable condition with original undamaged packaging a refund will be issued.

If an item is with included postage (what ebay call free postage) an amount equal to the original postage will be deducted from the refund.  Postage will not be refunded.

 Returning the goods will be the responsibility of the buyer as will return postage.

Please put a letter in with the return giving your full details, why you are returning it, ebay id etc. and send it recorded please as refunds will only be given for goods I have received.

In light of eBay's new return procedures, please contact us regarding a return or problem with your order.  You can contact us through eBay messages, or through email.  Please do not use eBay's "Request a Refund" option.

Anyone claiming an item is faulty when it isn't so they can claim back postage from me in both directions will get a free entry onto my blocked bidders list. I am honest and expect my buyers to be.

Exemptions to online returns

There are some circumstances where the Consumer Contracts Regulations do not give you a right to cancel.

These include - Sealed perishable goods if you've broken the seal on the wrapping and tailor-made or personalised items. They also include goods with a seal for health protection and hygiene reasons that's been broken. Also included is any product cut to size or length.

Please put a letter in with the return giving your full details, why you are returning it, ebay id etc. and send it recorded please as refunds will only be given for goods I have received.

 

SHIPPING.

ITEMS WITH INCLUDED DELIVERY PRICE   What ebay call freepost

UK   Small items under 2kg :- 2nd class small packet for all addresses with a UK postcode

Without a postcode please choose the appropriate service.

Large items or items over 2kg

I search out the best priced option but this usually only covers :- mainland England, Wales and Southern Scotland. If you live in Ireland, Highlands or Islands but have a UK postcode choose the appropriate service in the mailing details. Royal Mail rather than courier

If you want posting outside UK please check prices before bidding

Shipping outside the UK

1. We ship worldwide but we do not accept any responsibility for customs service in your country so do not accept responsibility for any returned items. Any refunds will be minus delivery costs.

2. We do give shipping discounts on combined purchases

3. All the goods are delivered via the most appropriate service although a specific service can be provided at the customer’s request.

4. Please provide your telephone no, as the shipping company might need it at the time of delivery.

5. In case of non-delivery on account of a mistake by the buyer (i.e. wrong name or address or parcel not accepted for any reason) any extra cost incurred by us for redelivery shall be claimed from the person placing the order.

6. We shall not be liable for any delay in delivery caused by any circumstance beyond our control, customs etc

SHIPPING TIMES
I always aim to ship your goods within 24 hours of a cleared payment being received by me. I usually send items next working day though bear in mind I do take some time off on weekends. Midday cut off.

All goods have proof of posting so if they have not arrived when you think they should have please contact me first before you leave feedback.  2^nd class post is usually 2 or 3 days but can be up to 2 weeks. If goods have not arrived please notify me before 28 days is up as many couriers have a claim cut off time.

PAYMENT

Paypal  for next day postage or personal cheque made out to John Hewitt. Which will need 6 working days to clear before posting. 

OTHER TERMS and CONDITIONS

1.We cannot consider an item as lost until 15 working days (from the due date of delivery) have elapsed in line with Royal Mail Conditions of postage. They allow 15 working days for items to be returned to the sender in case of any delivery problems.

2. Occasionally Royal Mail or our Couriers are unable to deliver an item because no-one was available to sign for the item, or the size of the item meant that it could not be posted through your letterbox.  If you’ve received a card saying the carrier is holding an item for you, you must arrange to have it redelivered to your address by contacting them. This is your responsibility.

3.For all parcels that are returned to as undelivered because no one was at home or the buyer failed to contact the carrier to have the parcel re-delivered or collected, we will refund the price of the product only and not the postage charges as they have already been paid.

4.If the item was with free or included Post & Packaging Charges, we will deduct a post and packing charge from the total price to cover post and packaging charges.

5.If the item was sent by courier, we will deduct double the courier charges as we get charged for sending the goods out and also for having the goods returned to us.

6.Next day courier items only.  If the invoice asks for a telephone number this is so the carrier's van driver has the option of contacting you in case of delivery problems. No responsibility will be accepted for non deliveries if a telephone number has not been given.