This Complaint Handling training online course will give businesses the edge over competing companies by teaching the difference between good and bad customer service as well as effectively handling complaints. Give your business the upper hand and avoid losing profits on complaints.

This Complaints Handling course will teach your staff complaint handling, whether that’s responding over the phone, social media, letters or from a review. They will also understand the primary reasons for complaints, how to respond appropriately to a range of situations, and become skilled in responding to a complaint appropriately. At the end of this course, learners will receive a CPD accredited Complaints Handling certificate.

This course has been designed to ensure that you understand complaints handling and are aware of these main points covered:

- Explain the nature of complaints

- List and describe the different types of complaints

- List different complainers and how to communicate with them

- Describe ways to resolve complaints using the LAST sequence

- Explain the process for documenting complaints and giving feedback

- Describe ways to build customer loyalty through effective complaint handling

eLearning courses are designed to be interactive to help learners stay focused and engaged in the learning they are faced with.

The courses require the learner to perform small actions within the course, revealing further information, or quiz questions to help them reflect upon previous course content they have studied. A CPD certificate can be downloaded on completion.