Regular Delivery
We ship all postage via Royal mail so that it can reach you as fast as possible. We aim to dispatch all orders placed before 2'o clock on the same day but please allow up to two days for dispatch. All items are sent via recorded delivery. If in the unlikely event that you haven't received an item we will follow Royal Mails set procedure.
If we don't have an item that was ordered in stock we will let you know within two days and give you an expected time of arrival of a reorder, if you want you can wait for the item to arrive or you can always take the opportunity to refund your purchase.
Combined discounts on shipping is always available, please ask before purchase.
Next day Delivery
We offer a special next day delivery service, which allows you to receive an item as soon as possible, whether it is because you have a big event coming up or your just impatient and can't wait to get your hands on an item. Once approved we will send out the item via next day delivery and the item should reach you the next day, please note this service includes an additional charge.
The procedure for this service is:
1. Contact us before making a purchase requesting next day delivery
2. Wait for us to respond letting you know if the option is available for the item you have selected
3. Make payment, including additional charge, and the item will be dispatched on the day of payment
4. Please note the item will be dispatched on day of payment not on the day of confirmation e-mail and this service is subject to DHL's terms and service conditions
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note we do not offer free returns unless there has been an error on our end or a product was damaged upon arrival. Please inform us of any issues as soon as you have received your order.
** Please keep in mind that the original shipping fee paid for delivery is only refundable if the item you have received is damaged.
To start a return, please visit our return portal, which can be found on our site alternatively, you can use eBay returns.
Damages and issues
Please take a look at your order when you get it and let us know immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.
Exchanges
Exchanges are processed once the return has been received back at our address.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We aim to process all returns within 48-72 hours. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
NOTE: The parcel protection service fee you can choose at the checkout, in case of return is not refundable.
Regular Delivery
We ship all postage via Royal mail so that it can reach you as fast as possible. We aim to dispatch all orders placed before 2'o clock on the same day but please allow up to two days for dispatch. All items are sent via recorded delivery. If in the unlikely event that you haven't received an item we will follow Royal Mails set procedure.
If we don't have an item that was ordered in stock we will let you know within two days and give you an expected time of arrival of a reorder, if you want you can wait for the item to arrive or you can always take the opportunity to refund your purchase.
Combined discounts on shipping is always available, please ask before purchase.
Next day Delivery
We offer a special next day delivery service, which allows you to receive an item as soon as possible, whether it is because you have a big event coming up or your just impatient and can't wait to get your hands on an item. Once approved we will send out the item via next day delivery and the item should reach you the next day, please note this service includes an additional charge.
The procedure for this service is:
1. Contact us before making a purchase requesting next day delivery
2. Wait for us to respond letting you know if the option is available for the item you have selected
3. Make payment, including additional charge, and the item will be dispatched on the day of payment
4. Please note the item will be dispatched on day of payment not on the day of confirmation e-mail and this service is subject to DHL's terms and service conditions
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note we do not offer free returns unless there has been an error on our end or a product was damaged upon arrival. Please inform us of any issues as soon as you have received your order.
** Please keep in mind that the original shipping fee paid for delivery is only refundable if the item you have received is damaged.
To start a return, please visit our return portal, which can be found on our site alternatively, you can use eBay returns.
Damages and issues
Please take a look at your order when you get it and let us know immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.
Exchanges
Exchanges are processed once the return has been received back at our address.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We aim to process all returns within 48-72 hours. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
NOTE: The parcel protection service fee you can choose at the checkout, in case of return is not refundable.
