When purchasing, tap the edit cart link to see what freight you pay.
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SHIPPING RETURNS PAYMENT

We use AusPost, Star Track and Other Couriers. We aim to ship within 2 business days

If for any reason you are not satisfied with a product you purchased from us, that was not as described or damaged, you are welcome to return it for a refund or exchange within 30 days of the purchase date. The refund will be issued for the full amount paid for the product including the freight if it was our fault.

 

For fast processing of your return, please read the return conditions and fill out the form below

 

Change of mind Policy
If you have changed your mind or purchased incorrectly we will happily refund or exchange for the full purchase price so long as the item has not been used and is returned in its original condition & packaging. You will need to arrange your return & we may charge a restocking fee.

 

Please contact us within 30 days of the date of purchase.
The product must be returned in good condition.
Products damaged because of incorrect use, negligence or misuse will not be accepted.
All components, accessories and original packaging must be returned.
A copy of the original receipt and a short note must be included with the return. This is important and will avoid delays in refunding you.
Orders sent to New Zealand - The above conditions still apply. For any items that fail under warranty, in most instances the item can be sorted by the manufacturer in New Zealand. The customer is liable to freight the product to and from Australia.
Sending Products overseas can void warranties as per the manufacturer's discretion 
All repairs and warranties function under back-to-base (freight must be covered to and from our Newcastle location)

Acceptin paypal, and major credit cards

ABOUT OUR COMPANY

Now part of Australian Pool and Spa Holdings, we've been Australia's trusted pool and spa supplier since 1995.

 

Why Choose Us?
Expert Staff: Our seasoned team is always ready to help you find the perfect pool or spa solution.

 

Wide Selection: From basic maintenance items to specialized gear, we're your one-stop shop for all pool and spa needs.

 

Trusted Partnerships
Titanium Zodiac Partner: Certified pre-sale and after-sales support for all Zodiac products.

 

Davey Authorised Reseller: Part of Davey’s Master Dealer network, offering top-notch products and expert advice.