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Please
read all the below as placing an order is entering into a contract. Placing an
order is an acceptance of our terms and conditions
EXCHANGES and RETURNS.
Buying from a picture can sometimes be hit and miss so if you want to return an
item for another size that will not be a problem providing I have the size you
require. If you simply decide you don't want the goods then as long as they are
returned as supplied in a resalable condition with original undamaged
packaging a refund will be issued. Postage will not be refunded and
returning the goods will be the responsibility of the buyer as will return
postage. In light of eBay's new return procedures, please contact us regarding a
return or problem with your order. You can contact us through eBay
messages, or through email. Please do not use eBay's "Request a
Refund" option. Exemptions to online returns There are some circumstances where the Consumer Contracts
Regulations do not give you a right to cancel. These include - Sealed perishable goods if you've
broken the seal on the wrapping and
tailor-made or personalised items. They also include goods with a seal for
health protection and hygiene reasons that's been broken. Please put a letter in with the return giving your full details, why you
are returning it, ebay id etc. and send it recorded please as refunds will only
be given for goods I have received.
SHIPPING. ITEMS WITH INCLUDED DELIVERY PRICE What ebay call freepost UK Small
items under 2kg :- 2nd class small packet for all addresses with a
UK postcode Without
a postcode please choose the appropriate service. Large items or items over 2kg I
search out the best priced option but this usually only covers :- mainland
England, Wales and Southern Scotland. If you live in Ireland, Highlands or
Islands but have a UK postcode choose the appropriate service in the mailing
details. Royal Mail rather than courier If you want posting outside UK please check prices before bidding Shipping outside the UK 1. We
ship worldwide but do not accept any responsibility for customs service in your
country so do not accept responsibility for any returned items. Any refunds
will be minus delivery costs. 2. We
do give shipping discounts on combined purchases 3. All
the goods are delivered via the most appropriate service although a specific
service can be provided at the customer’s request. 4. Please
provide your telephone no, as the shipping company might need it at the time of
delivery. 5. In
case of non-delivery on account of a mistake by the buyer (i.e. wrong name or
address or parcel not accepted for any reason) any extra cost incurred by us
for redelivery shall be claimed from the person placing the order. 6. We
shall not be liable for any delay in delivery caused by any circumstance beyond
our control, customs etc SHIPPING TIMES All goods have proof of posting so if they have not arrived when you
think they should have please contact me first before you leave feedback.
PAYMENT Paypal for next day postage or personal cheque made out to John
Hewitt. Which will need 6 working days to clear before posting. OTHER TERMS and CONDITIONS 1.We
cannot consider an item as lost until 15 working days (from the due date of
delivery) have elapsed in line with Royal Mail Conditions of postage. They
allow 15 working days for items to be returned to the sender in case
of any delivery problems. 2.
Occasionally Royal Mail or our Couriers are unable to deliver an item because
no-one was available to sign for the item, or the size of the item meant that
it could not be posted through your letterbox. If you’ve received a card
saying the carrier is holding an item for you, you must arrange to have it
redelivered to your address by contacting them. This is your
responsibility. 3.For
all parcels that are returned to as undelivered because no one was at home or
the buyer failed to contact the carrier to have the parcel re-delivered or
collected, we will refund the price of the product only and not the postage
charges as they have already been paid. 4.If
the item was with free or included Post & Packaging Charges, we will
deduct a post and packing charge from the total price to cover post
and packaging charges. 5.If
the item was sent by courier, we will deduct double the courier charges as we
get charged for sending the goods out and also for having the goods returned to
us. 6.Next
day courier items only. If the invoice asks for a telephone number this
is so the carrier's van driver has the option of contacting you in case of
delivery problems. No responsibility will be accepted for non deliveries if a
telephone number has not been given. |