- Contact us At our customer satisfaction comes first! However, if for some reason you feel unhappy with our ducts or service, please contact us. We resolve 100% of all disputes, responding to all questions and inquiries timely, and guarantee that both parties will feel happy and satisfied. We urge you to contact us before leaving a negative comment in our feedback form. - Shipping Time Items will be shipped by e-pack within 3 business days upon payment cleared. Under normal circumstances, shipping takes apximately 10-18 business days. For international buyers please contact us for shipping details. We can not guarantee postal time. Once the package dispatched we do not have any control on postal delivery time and customs clearance time. If you have certain deadlines need to meet and not sure if the delivery will catch it. Please contact us for other fast shipping channel before pay.
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