Thank you for visiting our store!
We pride ourselves on offering carefully selected genuine products. For detailed information regarding the condition of the items, please refer to the product photos.
If you have any questions about the size or any other inquiries, feel free to contact us. We also have a diverse range of used items available. Rest assured, our products undergo thorough inspections before shipping, ensuring a secure shopping experience.
[Notice for those considering electrical appliances]
Japanese products are manufactured with a standard voltage of 100V (50/60Hz) and use a Type A plug. Therefore, a transformer is necessary for countries using voltages above 100V (50/60Hz). Please confirm the voltage before making a purchase. If you have any further questions or uncertainties, please don't hesitate to reach out to us.
Payment
Please check the "Shipping and Payments" tab.Shipping
We use FedEx and Japan Post.
It takes approximately 2 to 10 business days (excluding weekends and holidays) from the time of order to shipment. Please understand our processing time, as we carefully review numerous orders with a small team.
Delivery may be delayed due to circumstances with the shipping company. Particularly for South America, where shipping may take longer, we recommend using International Expedited Shipping. If your item does not arrive, please contact the shipping carrier, as there may be issues with customs clearance.
Items will be shipped to the address you provided at the time of purchase. Address changes are not accepted, so please ensure the accuracy of the shipping address during purchase. The recipient's address and name must be written in English. If the address or name is written in another language, delivery may not be possible, and there is a risk of loss. In such cases, we cannot accommodate returns or refunds. Please make sure to write in English.
Even for items with free shipping, additional fees called "remote area charges" may apply depending on the region (especially common in Australia and Canada). In such cases, an additional fee of approximately $20 to $30 will be incurred, so please be aware of this.
Please refrain from refusing to accept the package due to customs duties. In the case of returns due to this reason, a refund may not be possible.
If you need to return an item, please return it with the original packaging and accessories.
International Buyers - Please Note!
Please be aware that import taxes, duties, and fees are not included in the item price or shipping cost.
Please understand that these charges are the buyer's responsibility. Before bidding or making a purchase, we recommend checking with your country's customs to determine the amount of these additional costs.
Typically, these fees are collected by the delivery carrier upon receiving the goods and should not be confused with additional shipping charges.
Please note that it is not possible to declare the item value below its actual amount or mark it as a "gift." Your understanding in this matter is greatly appreciated.
Please read to avoid troubles
Feel free to reach out to us anytime before opening a case.
Our goal is to ensure our customers' satisfaction. If, for any reason, you feel unhappy, we are always willing to provide a refund, accept returns, or work towards resolving any issues.
In the event that our items don't meet your expectations, please refrain from leaving negative feedback right away. We are committed to finding a solution that works for you.
Thank you for choosing to shop with us, and we hope you have a safe and enjoyable shopping experience in our store!