1) If you are dissatisfied with our item or service, then please follow the good eBay practice to contact us by eBay message before leaving any   feedback. We are committed to resolve all issues in a friendly and  satisfactory manner.
2) We always reply to eBay messages within 1-2 business days. If you do not get a response from us, then please check your eBay message. We only reply eBay message, no sending email.