【About US】
l We are a local Australian Seller, located in Melbourne, Australia.
l All our products are posted from our warehouse located in Melbourne, not oversea to ensure our customers receive a fast and hassle-free transaction.
【Payment】
l We accept payment via PayPal only.
l Payment must be made within 5 business days.
【Shipping】
l We Only Ship items within Australia via Australia Post / Aramex / Couriers Please depend on the delivery address.
l Orders will be dispatched within 1-2 working days after the full payment received.
l We only send items to the registered eBay address. Please edit your postal address before check out.
l Please allow up to 3-10 working days for items to be delivered via Australia post / Aramex / Couriers Please.
【Return and Refund】
l We provide 30 days return policy.
l All our products are of high quality. If you unfortunately receive a faulty one, please contact us via eBay message with photo(s) before open any case.
l We will get back to you within 24-48 hours with a satisfactory solution.
l We offer full refund if the item return within 30 days. Returned item must be in original condition even the package. Return postage is buyer’s responsibility.
l We are not directly liable for any lost or damaged during the delivery, but we will try our best to solve the problem with you.
【Feedback】
l We will leave Positive Feedback to you once payment received.
l We strive for Positive Feedback on all transactions with our high-quality products and great service.
l If you are considering giving a neutral or negative feedback. Please do write to us and give us an opportunity to address your concerns firstly.
【Customer Service】
l Please feel free to contact us if you have any questions.
l We are closed on the weekends and all public holidays.
l We answer all messages within 48 hours. If your message after business hours or on holidays, we will usually answer them the next business day.